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Tables of Contents for Participation Works
Chapter/Section Title
Page #
Page Count
Preface
xv
Raymond S. Caruso
Foreword
xviii
Antonia Shusta
I. Defining Participation
A Time for Participation
3
14
John Burbidge
Benefits Beyond the Numbers
17
184
James P. Troxel
II. Increasing Productivity
India
A Value-Driven Culture Widia (India) Ltd.
33
20
Judith D. Gilles
T. A. Sadasivan
Singapore and Malaysia
Excellence...A Journey Not A Destination Great Eastern Life Assurance Ltd.
53
18
Ann
John Epps
III. Expanding the Customer Base
U.S.A.
Transforming a Defense Research Organization: Can It Happen Fast Enough to Survive? Lockheed Missiles and Space Co.
71
24
Patricia Tuecke
United Kingdom
The Evolution of Customer Service in Hamilton Insurance Company Hamilton Insurance Company Ltd.
95
18
Alan Berresford
Femi Oguntokun
IV. Maximizing Stakeholder Involvement
Guatemala
Integrated Company Teams Serving a Nation Metacentros, S.A.
113
18
William
Barbara Alerding
Russia
Recovering a Culture of Participation in Russia Primorski Sugar Corp., Zostro Corp.
131
18
David Dunn with
Alexey Kuzmin
V. Motivating the Workforce
India
Creating a Second Taj Mahal JK Fibre
149
16
Cyprian D'Souza
Brazil
Crisis: An Ally of Participation Mills Groups
165
20
Nancy Grow
VI. What Makes Participation Work
Canada
Participation at the Grassroots Level Hudson's Bay Company
185
16
Jo Nelson
Champions of Participation: Organizations' Leaders
201
44
Gordon Harper
Asia Pacific
Cross-Cultural Leadership DuPont Asia Pacific
213
16
Roy Stansbury
Chris Yates
Nigeria
Facilitation Skills in Action Nigeria International Bank
229
16
Robert Vance
Afterword
245
4
James P. Troxel
Annotated Bibliography
249