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Tables of Contents for The Lost Art of Listening
Chapter/Section Title
Page #
Page Count
Introduction
1
8
PART ONE THE YEARNING TO BE UNDERSTOOD
``Did You Hear What I Said?''
9
14
Why Listening is So Important
``Thanks for Listening''
23
14
How Listening Shapes Us and Connects Us to Each Other
``Why Don't People Listen?''
37
24
How Communication Breaks Down
PART TWO THE REAL REASONS PEOPLE DON'T LISTEN
``When Is It My Turn?''
61
14
The Heart of Listening: The Struggle to Suspend Our Own Needs
``You Hear Only What You Want to Hear''
75
13
How Hidden Assumptions Prejudice Listening
``Why Do You Always Overreact?!''
88
21
How Emotionality Makes us Defensive
PART THREE GETTING THROUGH TO EACH OTHER
``Take Your Time-I'm Listening''
109
16
How to Let Go of Your Own Needs and Listen
``I Never Knew You Felt That Way''
125
22
Empathy Begins with Openness
``I Can See This Is Really Upsetting You''
147
28
How to Defuse Emotional Reactivity
PART FOUR LISTENING IN CONTEXT
``We Never Seem to Talk Anymore''
175
21
Listening Between Intimate Partners
``Nobody Around Here Ever Listens to Me!''
196
28
How to Listen and be Heard Within the Family
``I Knew You'd Understand''
224
22
Being Able to Hear Friends and Colleagues
Epilogue
246