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Tables of Contents for Health Care Collector Training Guide
Chapter/Section Title
Page #
Page Count
Introduction
v
Tips To Prioritize Accounts for Collection
1
12
Prioritization: The Big Picture
2
4
Organization: The Nitty-Gritty of Effective Collections
6
4
Conclusion
10
3
Standard Collection Tips
13
18
Organization and Cooperation Are Key
14
1
Automated Assistance
15
1
Effective Telephone Collection Techniques
16
2
A Note on Timing
18
1
First Impression Lasts
19
1
General Collection Dos and Don'ts
20
1
Overcoming Objections
21
3
Motivating Patients To Pay
24
1
Identify Alternative Payment Sources
25
1
Plan B
26
1
Securing a Promise To Pay
27
1
Conclusion
28
3
Payer Tips
31
22
Payer Review
32
2
Patients Are a Nettlesome Payer Type
34
1
It All Starts Up Front
35
2
Being a Pest Is a Good Thing --- With Caveats Included
37
1
Human Relations Skills Are a Critical Collections Tool
37
2
Clean Claims Come First
39
2
Payer Collection Strategies
41
3
Collection Strategies by Payer Type
44
5
Patients As Allies
49
2
Conclusion
51
2
Sample Collection Letters
53
22
How To Write a Collection Letter
54
3
Sample Collection Letters
57
18
Key Regulations
75
20
Truth in Lending Consumer Credit Cost Disclosure
75
1
Fair Credit Reporting Act
76
1
Fair Credit Billing Act
76
1
Fair Debt Collection Practices Act
77
18
Appendix A --- Collector Resources
95
8
Professional Associations
96
2
Government Agencies via the Web
98
1
System Vendors and Outsourcing and Accounts Receivable Management Firms
99
4
Appendix B --- Common Legal Questions
103
22
Appendix C --- Starting an In-house Bank Loan Program
125
2
Full-Recourse Program Pays Off for Providers Even If Buyback Required
127
3
Identifying a Qualified Banking Partner
130
2
Revising Payment and Collections Policy
132
1
Employee Education and Training Are Critical for Success of Bank Financing Program
133
1
Bank Financing Basics
134
2
Credit Application Elements
136
4
The Patient Dialogue
140
2
Bank and Hospital Collection Policies In Sync
142
1
Conclusion
142