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Tables of Contents for Personnel Management in Government
Chapter/Section Title
Page #
Page Count
Preface
iii
Acknowledgments
v
Introduction: Why This Book?
xiii
Part I The History and Environment of Public Personnel Management
The First Century of Civil Service Reform
1
44
Prologue: President Garfield's Assassination and the Origins of the Merit System
1
1
A Historical Perspective: Enter the Spoils System
2
4
The Motivation for Civil Service Reform
6
2
The Impetus for Reform
8
5
The Pendleton Act
13
2
The Development of the Central Personnel Agency
15
18
State and Local Institutional Arrangements: A History in Parallel
33
4
Civil Service Reform and the Decline of the Commission Format
37
2
A Summary Note on the Merits of Reform
39
1
Bibliography
40
5
Civil Service Reform in the Postreform Era (1979 to 2000)
45
48
Prologue: The Death of the Merit System in Georgia
45
3
The Aftermath of the Civil Service Reform Act of 1978
48
5
Overture for Postreform: The Volcker Commission
53
4
The First Movement: The Clinton Administration ``Transition''
57
3
The Second Movement: The NPR and Federal Workforce Restructuring
60
7
The Third Movement: Reinvention of OPM
67
5
An Unfinished Symphony: Civil Service Reform in the Second Term
72
5
Civil Service Reform at the State and Local Level
77
5
Appendix: 1999 Civil Service Improvements
82
9
Bibliography
91
2
The Legal Framework of Public Personnel Management
93
38
Prologue: Elrod v. Burns (1976)
93
3
Comparing the Legal and Managerial Frameworks of Government
96
1
Merit Principles and Civil Service
97
9
The Constitutional Law of Public Employment
106
3
The Individualized Rights Approach
109
1
The Public Service Model
110
18
Conclusion: Know Your Law
128
1
Bibliography
128
3
Part II The Processes of Human Resources Management
Human Resources Planning
131
40
Prologue: Where Have All the Firefighters Gone?
131
3
The Environment for Human Resources Planning
134
5
Human Resources Planning in an Era of Downsizing
139
8
A Historical Overview of Human Resources Planning
147
2
Workforce Planning
149
4
Forcasting Human Resources Supply
153
3
Forecasting Organizational Demands
156
8
Strategic Human Resources Planning---Future Prospects
164
4
Bibliography
168
3
Classification and Compensation
171
50
Prologue: Transforming Waiting Rooms into Museums
171
5
Why Classification---Why Not Stafing in Public Sector Organizations?
176
1
The Evolution of Position Classification: The Ascendancy of Scientific Management
177
6
After the War: ``The Triumph of Technique Over Purpose''
183
2
The 1970s and the Behavioralist Critique
185
3
The System Response: Factor Evaluation in the 1970s
188
9
The Reform Initiative of the 1990s---Broadbanding?
197
5
Classification in the States
202
4
Pay Administration in Government
206
2
Federal Pay Reform: 1990
208
4
State and Local Compensation Developments
212
3
Pay Issues of Another Kind: Living Wages
215
2
Bibliography
217
4
Recruitment and Selection
221
44
Prologue: A Michigan Executive Recruitment Experience
221
3
The Legal Environment of Public Sector Selection: From Griggs to Adarand
224
6
The Development (and Decline) of the Uniform Guidelines
230
6
The Importance of Public Employment
236
5
Personal Rank Versus Position Rank
241
1
Essentials of the Employment Process
242
4
Examinations and Validation
246
5
A Federal Case History from PACE to ACWA to Other
251
5
Human Capital in Government: The Next Frontier
256
4
Bibliography
260
5
Performance Appraisal
265
36
Prologue: 360-Degree Appraisal: Rising Star or Wreck on the Performance Appraisal Highway?
265
2
The Problem of Performance Appraisal
267
6
The Traditional Approach to Performance Appraisal
273
4
Changing the System: The Behavioral Focus
277
4
The History of Merit Pay
281
6
Some State Government Perspectives on Merit Pay
287
6
Other Alternatives: Assessment Centers and Assessments of Multisource Appraisals
293
5
Bibliography
298
3
Training and Development
301
34
Prologue: The Future of Training in the New Era of Knowledge Management
301
3
The Evolution of Training and Development
304
2
Training and Personnel Relationships
306
4
Methods of Training: The Design Issue
310
3
Career Development and the Employee
313
8
On Planning Training: The Strategy Issue
321
4
On Assessing Training: The Evaluation Issue
325
6
Training and Development and Technology: The Issue of Choice
331
1
Bibliography
332
3
Quality Management and Reengineering
335
40
Prologue: TQM and The Invisible Man
335
2
Quality Management: Back to the Future
337
4
The Advent of TQM
341
4
The 1990s: The ``Demise'' of TQM and the BPR Challenge
345
5
Understanding Reengineering (and Quality) as Change Management
350
6
Quality on the Edge
356
5
The Gulf Between the Quality Haves and Have Nots
361
2
Appendix: Can Your Personnel Management Policies and Quality Management Premises Coexist?
363
9
Bibliography
372
3
Part III Equal Opportunity and Diversity in Government
Equal Employment Opportunity and Affirmative Action
375
46
Prologue: From Bakke to Hopwood
375
3
The Difference Between Equal Employment Opportunity and Affirmative Action
378
1
Abuses of the Past
378
5
The Development of EEO
383
7
The Organization of EEO
390
3
The Managerial Aspects of Affirmative Action
393
15
Comparable Worth and Pay Equity
408
3
The Female-Male Pay Gap: Causes and Cures
411
1
Legal and Judicial Developments
412
1
Additional EEO Concerns
413
2
The Future of EEO and Affirmative Action
415
1
Bibliography
416
5
Diversity in the Workforce
421
40
Prologue: A Success Story in Seattle, Washington
421
2
The Challenge of Ensuring Equal Opportunities
423
8
The Nature of Unequal Treatment in Today's Workplace
431
8
Strategies for Greater Inclusion
439
14
Who Is Responsible?
453
1
Epilogue: ``Proving'' Discrimination
454
1
Bibliography
455
6
Part IV Unions and Employee Relations in Government
Labor--Management Relations
461
70
Prologue: The Brave New World of Labor--Management Partnerships
461
2
``An Unauthorized History'' of the Origins of Federal Labor-Management Partnership
463
3
The Development of Collective Bargaining in the Public Sector
466
4
Modifications for the Public Sector
470
3
Adjusting the Model
473
1
A Loss of Coherence
474
1
Dysfunction
475
1
Early History
476
5
Early Change
481
1
The Federal Program Matures
482
5
Labor-Management Partnerships
487
1
Why Employees Unionize
488
3
State and Local Arrangements
491
5
Supervisors
496
1
Organizing and Unit Determination
496
2
The Scope of Bargaining
498
1
Impasse Resolution
499
4
Strikes
503
7
Conclusion
510
1
Appendix: Glossary of Federal Sector Labor-Management Relations Terms
510
18
Bibliography
528
3
Employee Relations
531
30
Prologue: Are Public Sector Employees at Risk?
531
4
Defining Employee Relations
535
1
Formal Dispute Resolution Mechanisms
535
8
Job Safety and Health
543
10
Employee Assistance Programas
553
4
Bibliography
557
4
Index
561