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Tables of Contents for Job Feedback
Chapter/Section Title
Page #
Page Count
Series Foreword
ix
Edwin A. Fleishman and Jeanette N. Cleveland
Preface
xiii
1 Introduction
1
10
I PERSON PERCEPTION
2 How and Why Feedback Works
11
12
3 How People Evaluate Themselves
23
15
4 Feedback Dynamics
38
14
5 Processing Information About Others
52
15
II PERFORMANCE EVALUATION METHODS
6 Performance Appraisals
67
17
7 Multisource Feedback Methods
84
20
8 The Usefulness of Multisource Feedback
104
14
9 Assessment Centers and Business Simulations
118
19
III SUPPORTING THE USE OF FEEDBACK
10 The Manager's Role As Feedback Provider
137
17
11 Performance Management, Development, and Coaching
154
25
12 Holding Managers Accountable for Giving and Using Feedback
179
16
IV FUTURE DIRECTIONS
13 Feedback in Teams and Cross-Cultural Organizations
195
24
14 Changing Technologies and Jobs: Toward Feedback-Oriented, Continuous Learning Environments
219
22
References
241
18
Author Index
259