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Tables of Contents for How to Conduct Interviews by Telephone and in Person
Chapter/Section Title
Page #
Page Count
Acknowledgments
ix
How to Conduct Interviews by Telephone and In Person: Learning Objectives
x
Overview of Telephone and In-Person Interviews
1
42
Advantages and Disadvantages of Using Survey Interviews
3
3
In-Person Interviewing
4
1
Telephone Interviewing
4
2
Technological Advances in Interviewing
6
1
Survey Administration
7
7
Administrative Plan
9
1
Activity Checklist
10
4
Determining the Sample
14
4
Random Digit Dialing
15
1
Area Probability Sampling
16
1
Sample Coverage
17
1
Logistics
18
7
Availability of Resources
18
1
Funds
18
1
Personnel
19
1
Time
19
1
Facilities
20
1
Calculating the Cost of Interviewing
20
3
Characteristics of the Target Population
23
1
Survey Objectives
24
1
Data Quality
25
1
Data Quality Considerations Checklist
26
12
Sample Coverage
30
1
Response Rate
30
2
Confidentiality
32
1
Interviewer Effects
33
2
Appropriate Interview Mode for Particular Questions
35
1
Item Nonresponse
36
1
Socially Desirable Responses
37
1
Questionnaire Length
37
1
Data Quality Summary
38
5
Questionnaire Construction
43
66
Introductory Statement
44
1
Checklist for Preparing Introductory Statements
45
6
Advance Letters and Precalls
51
1
Guidelines for Preparing Advance Letters
51
5
Eligibility Screen
56
5
Questions From Respondents
61
4
Interview Questions
65
1
Content
65
1
Checklist for Determining Question Content
66
3
Wording
69
2
Guidelines for Question Wording
71
2
Styles of Questioning
73
20
Split Question Technique
78
5
Funnel Technique
83
1
Inverted Funnel Technique
84
2
Keyword Summary
86
1
Recall Techniques
87
1
Aided Recall
87
3
Bounded Recall
90
1
Visual Aids
91
2
Organization and Format
93
1
Guidelines for Questionnaire Flow
94
6
Question Order
100
2
Consistency Effect
101
1
Fatigue Effect
101
1
Redundancy Effect
102
1
Response Order
102
1
Question Grouping
103
3
Summary Guidelines
106
2
Pretests
108
1
Interviewer Selection and Training
109
38
Roles
110
3
Abilities
110
1
Knowledge
111
1
Skills
112
1
Selection Process
113
4
Job Description
114
3
Training
117
1
Training Manual
118
23
Training Session
141
1
Supervision
142
5
Cost
143
1
Response Rate
143
1
Quality of Completed Questionnaires
144
2
Quality of Interviewing
146
1
Exercises
147
6
Answers
153
12
Suggested Readings
165
4
About the Authors
169