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Tables of Contents for Web Work
Chapter/Section Title
Page #
Page Count
Preface
xi
SECTION I: INFORMATION SEEKING AND KNOWLEDGE WORK
Information Seeking
3
26
Information Needs
3
5
Information Needs: Cognitive Dimensions
4
1
Information Needs: Affective Dimensions
5
1
Information Needs: Situational Dimensions
6
2
Information Seeking
8
6
Information Seeking: Cognitive Dimensions
9
1
Information Seeking: Affective Dimensions
10
2
Information Seeking: Situational Dimensions
12
2
Information Use
14
7
Information Use: Cognitive Dimensions
16
1
Information Use: Affective Dimensions
17
2
Information Use: Situational Dimensions
19
2
Human Information Seeking: An Integrated Model
21
8
Information Needs---A Summary
22
1
Information Seeking---A Summary
23
1
Information Use---A Summary
24
2
Some Implications for Practice
26
3
The Structure and Dynamics of Organizational Knowledge
29
42
From Information to Knowledge
29
4
From Signals to Data
29
1
From Data to Information
29
2
From Information to Knowledge
31
1
From Information to Knowledge --- in Organizations
32
1
The Structure of Organizational Knowledge
33
15
Tacit Knowledge
35
4
Explicit Knowledge
39
4
Cultural Knowledge
43
5
The Dynamics of Organizational Knowledge: Creating, Diffusing, and Using Knowledge
48
12
Knowledge Creation: Leveraging Tacit Knowledge
49
3
Knowledge Diffusion: Codifying, Abstracting, and Diffusing Knowledge
52
4
Knowledge Utilization: Communities of Practice
56
4
The Integration of Organizational Knowledge
60
3
Organizational Knowledge and Sensemaking, Decision Making
63
3
Summary
66
5
SECTION II: KNOWLEDGE WORK ON INTRANETS
The Intranet as Infrastructure for Knowledge Work
71
30
What are Intranets?
71
8
Intranet Technology
73
5
Intranet Functionality
78
1
Benefits and Challenges of Intranets
79
3
The Intranet as IT Infrastructure
82
4
Intranets as Shared Information Work Spaces
86
6
Intranets as Content Spaces
87
1
Intranets as Communication Spaces
88
2
Intranets as Collaboration Spaces
90
1
Supporting Ba Through Intranets
91
1
Lessons Learned from CSCW
92
4
Intranet Case Studies
96
4
Conclusion
100
1
Designing Intranets to Support Knowledge Work
101
32
Intranet System Development
101
2
Basing Design on the Analysis of the Information Environment
103
4
The Structure of the Organizational Information Environment
107
10
Taylor's (1991) Information Use Environment
107
2
Katzer & Fletcher's (1992) Information Environment of Managers
109
1
Rosenbaum's (1996) Structurationally Informed Value-Added Model
110
2
Davenport's (1997) Information Ecology Model
112
3
Common Elements
115
2
A Behavioral-Ecological Framework for Intranet Design
117
6
Information Ecology
117
2
Information Needs and Uses
119
1
Value-Added Processes
120
2
Summary
122
1
Empirical Testing of the Behavioral-Ecological Framework
123
5
Other Complementary Research
128
2
Conclusion
130
3
SECTION III: INFORMATION SEEKING ON THE WORLD WIDE WEB
Models of Information Seeking on the World Wide Web
133
26
Information Foraging
133
4
Bibliometrics
137
10
Bibliometrics of Use
137
1
Bibliometric Coupling
138
1
Co-citation Analysis
138
1
Bibliometric Laws
139
3
Bibliometrics and Web Documents
142
2
Bibliometrics and the Web - Webometrics
144
2
Bibliometric Measures of Group Web Use
146
1
User Browsing
147
7
Marchionini's Electronic Browsing Model
147
1
Ellis' Model of Information Seeking
148
3
Aguilar's Model of Scanning
151
1
A Behavioral Model of Web Information Seeking
152
2
Web Use Studies
154
4
Conclusion
158
1
Understanding Organizational Web Use
159
30
Study Introduction
159
1
Questionnaires
160
7
Web Tracker
167
8
Interviews
175
2
The Behavioral Model of Information Seeking
177
4
Effect of Web Training on Organizational Web Use
181
3
Conclusion
184
5
Coda
189
2
References
191
22
Index
213