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Tables of Contents for Managing Diversity in Health Care
Chapter/Section Title
Page #
Page Count
Acknowledgments
xi
2
The Authors
xiii
2
Introduction Wholeness and Well-Being: In the Eye of the Beholder
xv
Organization of the Contents
How to Use This Book
1. Why Diversity Is Good for Business: Marketplace and Workforce Issues
1
12
Demographic Changes: An Increasingly Complex Patient and Employee Base
What These Population Shifts Mean to Health Care
Meeting New Contractor and Managed Care Requirements
Analyzing the Challenges and Opportunities That Diversity Brings
2. The Dimensions of Health Care Diversity
13
25
Personality: The Unique Core
Internal Dimensions of Diversity: Powerful Influencers of Identity, Opportunity, and Expectations
External Dimensions
Organizational Dimensions
Analyzing the Impact of Diversity Dimensions in Your Organization
Analyzing the Impact of Your Own Diversity Dimensions on You as a Health Care Professional
Analyzing Your Own Attitudes Toward Differences
3. The Truth About Cultural Programming
38
24
Realities of Cultural Programming
Dimensions of Culture That Influence Behavior
Questioning and Expanding Your Own Assumptions
4. Achieving Practical Cultural Literacy
62
39
Factors That Influence Adherence to Norms
Definition and Perception of Illness and Health
Key Cultural Values Affecting Care
Non-Western Treatments
The Best of Both Worlds
Beliefs About Illness, the Body, and Its Functioning
Childbirth
Death and Dying
Family and Its Role
Cultural Beliefs About Health, Disease, and Healers
5. Improving Communication in Diverse Environments
101
36
Language
Other Aspects of Communication
Assessing Intercultural Hooks That Block Communication
Learning About the Cultures You Serve
Getting Your Message Across: Directions and Feedback
Soliciting Information
Communicating Across Language Barriers
Getting Help in Interpreting
Culturally Sensitive Medical Interviews
6. Removing Stereotypes That Block High-Quality Care
137
13
The Realities of Stereotypes
The Realities of Human Nature
Managing Your Biases: Suggestions for Fighting Stereotypes
7. The Diversity Leadership Challenge
150
25
The Essentials of Diversity Leadership
Leadership Fulfilled: Steps Toward Lasting Change
8. Overcoming Barriers to Change
175
28
Making Your Diversity Efforts Pay Off
Organizational Barriers to Diversity
9. Creative Organizational Problem Solving
203
18
Demographics-Driven Marketing
Kaiser Permanente Southern California Mentoring and Coaching
Providing Health Care to the Underserved: A Revolutionary Plan
A Systemic Commitment to Caring for the Underserved
Resources
221
24
Books About Diversity in Health Care
General Books About Diversity
Books About African Americans
Books About Men and Women and Gender Differences
Books About Latinos
Books About Other Groups
Books About Customer Service and Marketing in a Diverse Environment
Structured Experiences, Games, and Training Activities
Diversity Videos and Films
Diversity Assessment Tools and Instruments
Periodicals, Journals, and Newsletters
Web Sites and Other Resources
Notes
245
10
Index
255