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Tables of Contents for Essential Elements of Facilitation
Chapter/Section Title
Page #
Page Count
Introduction: Chameleons, catalysts, & cabdrivers
2
4
Defining Best Practice
6
13
Make things easier for clients
6
1
Facilitate or dictate
7
1
Vary the learning experience
7
3
Know the purpose of the program
10
1
Suit facilitation to program purpose
11
3
Understand your personal belief system
14
1
Be neutral to attain mobility
14
1
Understand and be clear on your role
15
1
Strive for ethical practices
16
2
Program and facilitate for optimal learning
18
1
Discussing The Basics
19
14
Discuss processes in order to aid reflection
19
1
Ask questions and avoid statements
20
1
Form circles for efficiency
21
2
Do this and don't do that!
23
2
Establish an appropriate atmosphere
25
1
Listen effectively
25
2
Provide appropriate feedback
27
2
Know your basic theories
29
4
Differentiating The Dimensions
33
10
Enable the flow of facilitation
33
1
Continue ongoing diagnosis and design
34
1
Readjust delivery as needed
35
1
Seed to debrief and disembark
36
1
Facilitate using CHANGES
37
3
Understand principles and dynamics of change
40
3
Diagnosing The Situation
43
11
Seek multiple sources of information
43
1
Use multiple methods for gathering data
44
2
Consider multiple intelligences
46
2
Consider multiple learning styles
48
3
Ask the miracle question
51
2
Reconfirm the program purpose
53
1
Designing The Program
54
13
Be guided by the program purpose
54
2
Sequence the program content
56
1
Contract with the customer for desired breadth
56
2
Negotiate with the client on allowable depth
58
2
Share ground rules and operating principles
60
2
Organize Logistics
62
3
Clarify roles and expectations of facilitator
65
1
Prepare contingencies
66
1
Double check everything
66
1
Delivering The Experience
67
21
Optimize change from the base experience
67
3
Frontload to punctuate learning
70
1
Revisit past lessons
71
1
Motivate with learning objectives
72
1
Identify functional and dysfunctional behavior
73
1
Intervene with appropriate questions
74
1
Focus on context rather than content
75
1
Frame the introduction
76
1
Frame metaphorically to increase integration
77
4
Refract client's metaphoric language
81
1
Observe client behaviors
82
2
Impart circular feedback loops
84
1
Manage information and group dynamics
84
4
Debriefing The Learning
88
21
Funnel for learning and change
88
2
Obtain permission before advancing
90
1
Review significant content
91
1
Remember critical incidents
92
2
Identify impact on individuals, group, and task
94
1
Sum up the lessons learned
95
1
Apply lessons to work through metaphors
96
1
Commit to making a difference
97
1
Repeat funnels to confirm changes
98
1
Focus on the solution
99
3
Rephrase questions with a solution-focus
102
1
Consult clients as experts in their own lives
102
3
Vary tense for past, present, and future
105
1
Be curious and inquisitive
105
1
Build on what works or find exceptions
106
2
Consider alternatives to discussion
108
1
Disembarking The Clients
109
9
Be aware of the dynamics of closure
109
1
Foster closing reflection with integration focus
110
1
Transfer learning with metaphors
111
2
Plan for Action
113
2
Anchor the experience
115
1
Get feedback on your facilitation
116
2
Dealing with Difficulties
118
21
Approach difficulties as a gift
118
1
Respond stepwise to problematic behaviors
119
8
Intervene when clients are disruptive
127
7
Manage unexpected disclosures
134
1
Renegotiate when ``IT'' happens
135
4
Conclusion: Colors and competent consultants
139
6
References
145
2
Glossary
147
8
Index
155
3
About the Authors
158