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Tables of Contents for Transcultural Communication in Health Care
Chapter/Section Title
Page #
Page Count
Preface
xi
Contributors
xvi
UNIT ONE EXPLORING TRANSCULTURAL COMMUNICATION
1
90
Unit One Assessment: Assessing Your
Transcultural Communication Goals and Basic Knowledge
2
9
Introduction to Transcultural Communication in Health Care
11
9
Margaret A. McKenna
Introduction
12
1
Communication: A Cornerstone for Health Care Practice
12
1
Language and Communication
13
1
The Growing Demand for Transcultural Communication
14
3
Vital Remarks and Special Cautions
17
2
Testing Your Knowledge
19
1
Transcultural Communication Building Blocks: Culture and Cultural Values
20
22
Introduction
21
1
Culture
21
2
Cultural Values
23
1
Values of Major American Cultural Groups
23
9
Values of Other Selected American Cultural Groups
32
8
Testing Your Knowledge
40
2
Transcultural Communication Building Blocks: Beliefs, Behavior, and Communication
42
17
Introduction
43
1
Beliefs
43
6
Behavior
49
2
Communication
51
7
Testing Your Knowledge
58
1
Transcultural Communication Stumbling Blocks
59
15
Introduction
60
1
Barriers to Transcultural Communication
60
13
Testing Your Knowledge
73
1
Transcultural Communication Within the Health Care Subculture
74
17
Carol J. Leppa
Introduction
75
1
Western Health Care System Subculture
75
1
Hospital Subculture
76
1
Professional Subculture
77
1
Commercial or Business Subculture
77
1
Communication Problems Between Subcultures
78
1
Other Health Care Subcultures
78
2
The Client Subculture
80
1
Health Care Professionals as Culture Brokers Between Subcultures
81
3
Testing Your Knowledge
84
7
Unit One Evaluation: Evaluating Your Transcultural Communication Goals and Basic Knowledge
85
6
UNIT TWO DEVELOPING TRANSCULTURAL COMMUNICATION SKILLS
91
82
Unit Two Assessment: Assessing Your Transcultural Communication Skills
92
5
Exploring Transcultural Communication As a Participant-Observer
97
21
Lydia DeSantis
Introduction
98
1
Repetitive Social Situations
98
1
Context
99
1
Participant-Observation
100
15
Participant-Observation Interviewing
115
1
Key Informants
116
1
Testing Your Knowledge
117
1
Using Basic Transcultural Communication Techniques
118
19
Introduction
119
1
Developing a Transcultural Therapeutic Relationship
119
4
Developing Transcultural Communication Skills
123
12
Testing Your Knowledge
135
2
Overcoming Transcultural Communication Barriers
137
13
Introduction
138
1
Overcoming a Knowledge Deficit
138
1
Controlling Bias, Ethnocentrism, and Stereotyping
139
2
Overcoming Language Barriers
141
1
Overcoming Terminology Differences
142
4
Overcoming Differences in Perceptions and Expectations
146
2
Testing Your Knowledge
148
2
Working With and Without an Interpreter
150
23
Introduction
151
1
Working With a Medical Interpreter
151
10
Working Without a Medical Interpreter
161
4
Testing Your Knowledge
165
8
Unit Two Evaluation: Evaluating Your Transcultural Communication Skills
167
6
UNIT THREE USING TRANSCULTURAL COMMUNICATION TO ELICIT ASSESSMENT DATA
173
26
Unit Three Assessment: Assessing Your Ability to Elicit Assessment Data
174
3
Eliciting Assessment Data From the Client, Family, and Interpreters
177
22
Introduction
178
1
The Art of Eliciting Information
179
1
Eliciting Basic Cultural Information
180
5
Eliciting Views of Illness Using the Explanatory Model
185
2
Eliciting the Client's Pattern of Seeking Help
187
3
Eliciting Information From the Client's Family and Support Group
190
2
Testing Your Knowledge
192
7
Unit Three Evaluation: Evaluating Your Ability to Elicit Assessment Data
195
4
UNIT FOUR USING TRANSCULTURAL COMMUNICATION SKILLS TO PLAN AND IMPLEMENT CARE
199
56
Unit Four Assessment: Assessing Your Transcultural Communication Skills in Planning and Implementing Care
200
5
Using Transcultural Communication to Plan Care, Explain, and Instruct
205
23
Introduction
206
1
Transcultural Communication in Planning and Implementing Care
206
7
Using Transcultural Communication to Explain and Instruct
213
13
Testing Your Knowledge
226
2
Using Transcultural Communication to Assist People Responding to Pain, Grief, Dying, and Death
228
27
Oneida M. Hughes
Introduction
229
1
Using Transcultural Communication to Assist Clients in Pain
230
6
Using Transcultural Communication to Assist Clients Who Are Dying
236
5
Using Transcultural Communication to Assist People Who Are Grieving
241
3
Testing Your Knowledge
244
11
Unit Four Evaluation: Evaluating Your Transcultural Communication Skills in Planning and Implementing Care
247
8
UNIT FIVE TRANSCULTURAL COMMUNICATION SKILLS BETWEEN HEALTH CARE PROFESSIONALS
255
28
Unit Five Assessment: Assessing Your Transcultural Communication Skills With Other Health Care Professionals
256
3
Fostering Transcultural Communication With Other Health Care Professionals
259
24
Introduction
260
1
Barriers to Transcultural Communication Between Health Care Professionals
261
8
Bridges to Transcultural Communication Between Health Care Professionals
269
8
Testing Your Knowledge
277
6
Unit Five Evaluation: Evaluating Your Transcultural Communication Skills With Other Health Care Professionals
279
4
Appendix I Organizations and Agencies
283
6
Professional Organizations
283
2
Government Agencies
285
1
Ethnic and Minority Organizations and Agencies
286
1
International Agencies
287
1
Refugee Centers and Programs
288
1
Telephone Information Lines
288
1
Appendix II Annotated List of Suggested Books and Films With a Transcultural Theme
289
8
Fiction
289
2
Nonfiction
291
3
Films
294
3
Appendix III Answer Key to Testing Your Knowledge Questions
297
2
Bibliography
299
14
Index
313