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Tables of Contents for Workplace Counselling
Chapter/Section Title
Page #
Page Count
List of Figures
viii
1
List of Tables and Boxes
ix
1
Acknowledgements
x
1
Preface
xi
1 Understanding Workplace Counselling
1
24
The Workplace today
1
2
Why workplace counselling?
3
2
The history of workplace counselling
5
7
The many faces of workplace counselling
12
4
What is workplace counselling?
16
3
Criticisms of workplace counselling
19
3
Workplace counselling in Britain
22
3
2 Models of Workplace Counselling
25
21
Counselling-orientation models
25
3
Brief-therapy models
28
1
Problem-focused models
29
1
Work-orientated models
30
1
Manager-based models
31
1
Externally based models
32
2
Internally based models
34
2
Welfare-based models
36
1
Organizational-change models
36
8
Conclusion
44
2
3 Workplace Counselling Today: Trends and Debates
46
18
What is workplace counselling?
46
3
The multiple roles of workplace counsellors
49
3
The values of counselling versus those of business
52
3
Training for workplace counsellors
55
2
Ethical issues in workplace counselling
57
2
Stress and workplace counselling
59
1
The impact of the organization on workplace counselling
60
2
Counselling as a means of organizational change
62
1
Conclusion
63
1
4 The Impact of Organizations on Workplace Counselling
64
22
The psychodynamics of organizations
66
4
Systemic approaches to organizations
70
2
Organizational culture
72
1
Different organizational cultures and counselling
73
8
The `emotional' workplace
81
4
Conclusion
85
1
5 Setting up Counselling in the Workplace
86
16
Preparation for counselling
87
3
Assessing workplace counselling
90
4
Contracting for workplace counselling
94
3
Introducing counselling into the workplace
97
3
Terminating counselling with an organization
100
1
Conclusion
101
1
6 An Integrative Model of Individual Employee Counselling
102
32
Preparation for workplace counselling
104
2
Assessment
106
10
Contracting/referring
116
2
Engaging in workplace counselling
118
10
Terminating workplace counselling
128
6
7 Evaluating Workplace Counselling
134
15
The usefulness of evaluation
136
2
Record keeping
138
2
Evaluation
140
1
Formative and summative evaluation
141
3
Methods of evaluation
144
4
Conclusion
148
5
8 Ethical Issues in Workplace Counselling
149
23
Training in ethical decision-making
149
2
Ethical issues
151
3
Making ethical decisions in the workplace
154
5
Ethical responsibilities for and to clients
159
3
Ethical responsibilities for and to the organization
162
1
Employee counsellor's ethical responsibilities for and to themselves
163
7
The organization's ethical responsibilities for counselling provision
170
1
Conclusion
170
2
9 Training for Workplace Counsellors
172
19
Methods of training workplace counsellors
172
6
The dynamics of counselling training
178
2
The training team
180
1
Facilities
181
1
Context
182
1
The student group
182
1
The curriculum
183
5
Assessment
188
1
The learning community
188
1
Conclusion
189
2
10 Supervising Workplace Counsellors
191
21
What is supervision?
193
2
Supervisory relationships in workplace counselling
195
4
Supervision for workplace counsellors
199
4
Parallel process in workplace counselling
203
4
Helping workplace counsellors prepare for supervision
207
4
Conclusion
211
1
Epilogue
212
1
Appendices
213
20
1 An example of a counselling contract with an organization
213
2
2 Two examples of a counselling policy
215
4
3 An in-take and progress form
219
3
4 An evaluation form for individual clients
222
3
5 An assessment format
225
4
6 Information for clients
229
2
7 A counselling agreement with a client
231
2
References
233
10
Index
243