Foreword

Stephen A. Schroeder

Preface

PART I: An Overview of Experiences and Expectations

The Internet and Health Communication: A Framework of Experiences

Ronald E. Rice

The Future of the Internet in Health Care: A Five-Year Forecast

Robert Mittman

Mary Cain

PART II: Sources of and Experiences With Online Medical Information

Consumer Use of Medical Information From Electronic and Paper Media: A Literature Review

Philip M. Napoli

Assessments of Quality of Health Care Information and Referrals to Physicians: A Nationwide Survey

Philip Aspden

James E. Katz

Use of the Internet for Professional Purposes: A Survey of New Jersey Physicians

Philip Aspden

James E. Katz

Ann E. Bemis

Expectations and Experiences of Seeking Infertility Information via the Internet and the Telephone Directory

June Anigbogu

Ronald E. Rice

PART III: Experiences Developing and Evaluating Health Information Sites

Using the Web to Assist Communities in Public Health Campaign Planning: A Case Study of the REACT Project

John R. Finnegan, Jr.

Deborah Alexander

Jason Rightmyer

Barbara Estabrook

Bernadette Gloeb

Melinda Voss

Laura Leviton

Russell V. Luepker

Evaluating a Federal Health-Related Web Site: A Multimethod Perspective on Medicare.gov

Sid J. Schneider

Joy Frechtling

Timothy Edgar

Barbara Crawley

Elizabeth Goldstein

A Pound of Cure: A Content Analysis of Health Information on Web Sites of Top-Ranked HMOs

Elizabeth Witherspoon

A Comparative Features Analysis of Publicly Accessible Commercial and Government Health Database-Web Sites

Ronald E. Rice

Michael Peterson

Robert Christine

PART IV: Experiences of Online Health Communities and of Organizations Moving to E-Commerce

Experiencing Empathy Online

Jennifer J. Preece

Kambiz Ghozati

The Role of the Organization in the Success of Web-Based Continuing Medical Education Programs

Pamela S. Whitten

Matthew S. Eastin

David Cook

Improving Diabetes Care With Telecomputing Technology

Richard L. Street, Jr.

Veronica K. Piziak

Web-Enabled Hospitals in the United States: Influences on Adoption Processes

Lauren B. Eder

Donald E. Wise

Competitive Collaboration in Australia's Pharmaceutical Industry

Elizabeth More

G. Michael McGrath

PART V: Public Policy Experiences and Expectations

ehealth: Federal Issues and Approaches

Cynthia Baur

Mary Jo Deering

Leslie Hsu

Old Wine in Silicon Prescription Bottles: Some Legal Issues, Benefits, and Disadvantages Associated With Internet Pharmacies

Barry D. Bayer

Networked Communication Practices and the Security and Privacy of Electronic Health Care Records

James E. Katz

Philip Aspden

Concluding Thoughts

James E. Katz

Ronald E. Rice

Appendix

Index

About the Editors

About the Contributors