search for books and compare prices
Tables of Contents for Key Issues in the New Knowledge Management
Chapter/Section Title
Page #
Page Count
Preface,
xiii
Acknowledgments,
xvii
Introduction: What Is the New Knowledge Management (TNKM), and What Are Its Key Issues?
xix
What Is the New Knowledge Management?
xix
What Are Its Issues?
xxi
Who this Book Is For,
xxvi
How to Use This Book,
xxvi
References,
xxvi
Chapter 1 THE KNOWLEDGE CONUNDRUM
1
31
Introduction,
1
1
On Definition,
2
1
Definitions of Knowledge,
3
8
World 2 Definitions,
11
2
World 3 Definitions,
13
4
Data, Information, Knowledge, and Wisdom,
17
3
World 3 Data, Information, Knowledge, and Wisdom,
17
2
World 2 Data, Information, and Knowledge,
19
1
Tacit Knowledge and Explicit Knowledge,
20
1
Polanyi, Implicit Knowledge, and Popper,
21
2
Individual Level World 2 Knowledge and Motivational Hierarchies,
23
3
Different Types of Knowledge,
26
1
Conclusion,
26
3
References,
29
3
Chapter 2 ORIGIN OF THE KNOWLEDGE LIFE CYCLE
32
28
Introduction,
32
1
The Organizational Learning Cycle (OLC)/Decision Execution Cycle (DEC),
33
4
New Problems, Double-Loop Learning, and Popper's Tetradic Schema,
37
2
Learning and Knowledge Production: Combining Argyris/Schon and Popper,
39
2
A Transactional Systems Model of Agent Interaction,
41
7
The Motivational Hierarchy,
41
2
Aspects of Motivational Behavior in the Transactional System,
43
4
Sense Making in the Transactional System,
47
1
The Knowledge Life Cycle (KLC): The Expression of a Change in Instrumental Motivation,
48
9
Conclusion,
57
1
References,
58
2
Chapter 3 INFORMATION MANAGEMENT AND KNOWLEDGE MANAGEMENT
60
28
Introduction: Approach to KM,
60
1
Complex Adaptive Systems,
61
1
The Natural Knowledge Processing System (NKPS),
61
1
Hierarchical versus Organic KM,
62
1
Some Definitions of Knowledge Management,
63
6
Information Management and Knowledge Management,
69
1
Knowledge Processes and Information Processes,
70
1
Definition and Specification of Knowledge Management,
70
14
Levels of Knowledge Management,
71
5
Breadth of KM Processes,
76
4
Targets of Knowledge Management,
80
1
Social and Technological, Policy and Program Interventions,
81
2
The Classification of KM Activities,
83
1
More on How Information Management Differs from Knowledge Management,
84
1
Conclusion,
85
1
References,
86
2
Chapter 4 GENERATIONS OF KNOWLEDGE MANAGEMENT
88
54
Three Views of Change in Knowledge Management,
88
2
The Three Stages of Knowledge Management,
90
1
Difficulties with the Three-Stages View,
91
3
The Two Ages of Knowledge Management (with a Third Yet to Come),
94
1
Difficulties with the Two-Ages View,
95
2
The Two Generations of Knowledge Management,
97
7
Snowden's Forecast? A Third Age of KM,
104
30
KM and Scientific Management,
105
1
KM, Content Management, and Context,
105
5
Knowledge: Process or Outcome?
110
3
Sense Making, Complex Adaptive Systems, and the Third Age,
113
2
The Cynefin Model and Its Problems,
115
17
Cynefin Conclusions,
132
2
Conclusion: The Three Stages, the Three Ages, the Two Generations, and Comparative Frameworks,
134
2
References,
136
6
Chapter 5 KNOWLEDGE CLAIM EVALUATION: THE FORGOTTEN FACTOR IN KNOWLEDGE PRODUCTION
142
35
Introduction,
142
1
Where Knowledge Claim Evaluation Fits into Knowledge Production,
143
1
The Kind of Knowledge Produced by Knowledge Claim Evaluation,
144
2
A Framework for Describing Knowledge Claim Evaluation,
146
10
Knowledge Claim Evaluation: Specific,
147
9
An Approach to Evaluating Knowledge Claim Evaluation and Knowledge Claims,
156
11
Success Criteria for Knowledge Claim Evaluation,
157
1
Realizing Knowledge Claim Evaluation Effectiveness: The Theory of Fair Comparison,
158
9
Knowledge Claim Evaluation Software,
167
4
Key Use Cases in KCE Software,
168
1
Structural Features of KCE Software,
169
2
Conclusion: Significance and Questions,
171
2
References,
173
4
Appendix to Chapter 5 TWO FORMAL APPROACHES TO MEASURING "TRUTHLIKENESS"
177
16
Introduction,
177
1
An AHP-Based Ratio Scaling Approach,
178
9
A Fuzzy Measurement Approach to "Truthlikeness,"
187
4
Other Approaches to Combining Criterion Attributes of "Truthlikeness" and KM Knowledge Production,
191
1
References,
191
2
Chapter 6 APPLICATIONS OF THE KNOWLEDGE LIFE CYCLE (KLC) FRAMEWORK
193
45
Introduction,
193
3
The Knowledge Life Cycle (KLC),
196
4
Knowledge Management Strategy Formulation,
200
4
Knowledge Management and Knowledge Audits,
204
2
Modeling, Predicting, Forecasting, Simulating, Impact Analysis, and Evaluation,
206
4
Metrics Segmentation,
210
3
Sustainable Innovation,
213
5
Methodology,
218
2
Information Technology Requirements,
220
2
Intellectual Capital,
222
3
Education and Training,
225
2
The Open Enterprise,
227
3
New Value Propositions for Knowledge Management,
230
4
Conclusion,
234
1
References,
235
3
Chapter 7 KNOWLEDGE MANAGEMENT AS BEST PRACTICES SYSTEMS-WHERE'S THE CONTEXT?
238
11
Best Practice: The Lack-of-Context Problem,
238
1
Knowledge Claims,
239
2
Metaclaims as Context,
241
1
A Better Way,
242
3
Metaclaims in Action,
245
2
Conclusion,
247
1
References,
248
1
Chapter 8 WHAT COMES FIRST: KNOWLEDGE MANAGEMENT OR STRATEGY?
249
12
Introduction,
249
1
Biased Methodologies,
250
1
The Strategy Exception Error,
251
3
Strategy and the New Knowledge Management,
254
2
Where Knowledge Management Belongs,
256
1
Conclusion,
257
2
References,
259
2
Chapter 9 KNOWLEDGE MANAGEMENT AND CULTURE
261
14
Introduction,
261
1
Alternative Definitions of Culture,
261
3
Culture or Something Else?
264
1
What Is Culture, and How Does It Fit with Other Factors Influencing Behavior?
264
7
Do Global Properties Exist?
270
1
Culture and Knowledge,
271
1
Conclusion: Culture and Knowledge Management,
272
1
References,
273
2
Chapter 10 A NOTE ON INTELLECTUAL CAPITAL
275
15
Introduction,
275
3
Social Innovation Capital,
278
1
False Linearity,
279
4
A False Orientation,
283
1
Two Systems, Not One,
284
3
Conclusion,
287
2
References,
289
1
Chapter 11 CONCLUSION
290
47
Vision of the New Knowledge Management,
290
4
The New Knowledge Management Landscape,
294
29
More on Defining Knowledge,
296
2
The Origin of the KLC,
298
1
Knowledge Process Management and Information Management,
299
3
Supply- and Demand-Side Knowledge Processing,
302
2
Meta-Claims and Best Practices,
304
1
Knowledge Claim Evaluation,
305
4
The Centrality of the Knowledge Life Cycle,
309
3
KM and Strategy,
312
3
KM and Culture,
315
2
The Open Enterprise,
317
2
Intellectual Capital,
319
2
Information Technology and the New KM,
321
2
The Future of the New KM,
323
14
SECI Model,
323
2
The EKP,
325
1
Framework for Analysis of KM Software,
325
1
Role of Credit Assignment Systems in KM Software,
326
1
TNKM Metrics,
326
1
TNKM and Terrorism,
326
2
The Open Enterprise, Again,
328
1
Communities of Inquiry (CoI),
329
1
Knowledge Management Methodology,
329
1
Value Theory in Knowledge Management,
330
2
The New Knowledge Management and Knowledge Management Standards,
332
3
References,
335
2
Glossary of Acronyms,
337
2
Index,
339
12
About the Authors,
351