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Tables of Contents for Developing Web Information Systems
Chapter/Section Title
Page #
Page Count
Preface
xii
Information System Development
1
14
Information systems and IT
1
2
Information systems development methodologies
3
1
Information systems development life-cycles
4
7
Waterfall life-cycle
4
1
Problems with the waterfall life-cycle
5
2
Alternative life-cycles
7
1
Evolutionary development
7
1
Iterative (rapid) application development
7
2
End-user development
9
1
Prototyping
9
1
Agile Development
9
2
Alternative strategies for information systems acquisition
11
4
Packaged solutions
11
1
Outsourcing
11
1
Application service providers
11
4
Internet-based Information Systems
15
14
The Internet
15
3
A brief history
15
1
From ARP Anet to the Internet
16
1
Internet browser wars
16
1
Internet statistics
17
1
How the Internet works
18
5
Internet protocols
18
1
The worldwide web
19
2
HyperText Markup Language (HTML)
21
1
Web site authoring tools
22
1
Beyond the basics
22
1
Mobile Internet
23
1
Open source software development
23
6
The Linux phenomenon
24
1
How OSS works
25
1
Why OSS works
26
1
Implications of OSS for IS development
26
3
Web IS Development Methodology (WISDM)
29
12
Introduction
29
1
WISDM in context: the Multiview approach to IS development
29
3
Using the Multiview framework to guide methodology generation
31
1
The WISDOM matrix
32
2
Organizational analysis
32
1
Work design
33
1
Information analysis
33
1
Technical design
33
1
Human computer interface design
33
1
Moving around the methods matrix
33
1
The role of the analyst: multiple perspectives
34
2
WISDM and the IS development life-cycle
36
1
Is web IS development different?
36
5
e-Business Strategy
41
20
Introduction
41
2
Business models
43
1
Business webs for the theatre industry
43
12
Aggregation
46
3
Agora
49
2
Value chain
51
2
Alliance
53
2
Virtual communities
55
1
Marketspace transformation and relationship capital
56
5
Systems Thinking
61
18
Introduction
61
1
Difficulties and messes
61
2
Themes in systems thinking
63
3
Systems and patterns of organization
63
2
Systems and emergent properties
65
1
Recursion and system hierarchies
65
1
Communication and control
65
1
Thinking in loops
66
6
Feedback loops
68
1
Negative (or balancing) feedback
68
2
Positive (or reinforcing) feedback
70
1
Feedforward loops
70
2
Patterns
72
4
Limits to success
72
1
Leverage points
73
1
Fixes that fail
74
1
Success to the successful
75
1
Mental models
76
3
Soft Systems Methodology
79
20
Introduction
79
1
Hard and soft systems thinking
80
2
Organizations
80
1
Hard and soft traditions
81
1
Soft systems methodology
82
13
Exploring the problem situation
83
1
Situation considered problematic [1]
83
1
Problem situation expressed [2]
84
2
Below the line: root definitions and conceptual models
86
1
Root definition of relevant systems [3]
86
4
Conceptual models [4]
90
3
Back above the line: taking action in the problem situation
93
1
Comparison of models with real world [5]
94
1
Evaluating change [6] and taking action [7]
94
1
Beyond the basic form of SSM
95
4
Using SSM to support IS Development
96
3
Designing for User Satisfaction
99
24
Introduction
99
2
Sociotechnical design with ETHICS
101
8
Participation
103
1
Job satisfaction
103
2
Sociotechnical systems design process
105
4
The Scandinavian tradition of participative design
109
3
Participative design principles
110
1
The participative design process
111
1
Web site quality -- the customer perspective
112
11
Web site quality
112
1
Usability
113
1
Information quality
114
1
Service interaction quality
114
1
The application of WebQual to online bookstores
115
1
Data collection
116
1
The results
117
1
Interpretation of the results
118
5
Information Analysis
123
32
Introduction
123
2
The theatre booking system
124
1
Information system modeling
125
1
Analysis and design
125
1
Structured systems analysis and design
126
1
Object-oriented analysis and design
126
1
The unified modeling language (UML)
126
4
Fundamentals of object-orientation
127
1
Objects
127
1
Classes and instances
128
1
Encapsulation and communication by messages
128
1
Inheritance
129
1
Polymorphism
129
1
Requirements gathering and use case diagrams
130
4
Requirements gathering
130
1
Use case notation
131
2
Extension, inclusion, and generalization
133
1
Extends
133
1
Include
133
1
Generalization
133
1
Describing a use case
134
1
Class diagrams
134
11
Relationships: associations
137
1
Multiplicity
137
1
Attributes and operations
138
1
Attributes
138
1
Operations
139
1
Relationships: generalization
139
1
Relationships: aggregation
140
1
The theatre booking system class model
141
2
Navigability
143
1
Recursion
143
2
Interaction diagrams
145
4
Sequence diagram
146
2
Collaboration diagram
148
1
State transition diagrams
149
2
Activity diagrams
151
4
Technical Design
155
32
Introduction
155
1
Information system design
156
1
System design overview
157
3
Design constraints
159
1
Logical database design
160
13
Relational databases
160
1
Primary keys
161
1
Relationships
162
1
Normalization
163
1
Moving from UML class model to relational schema
164
1
Implementing many-to-many relationships
165
1
Implementing supertype and subtype classes
166
2
Theatre booking system database design
168
1
Entity-relationship model
168
1
Entity and attribute list
169
3
Object-oriented databases
172
1
Object-relational hybrids
172
1
Physical design
172
1
Database transactions
172
1
Application design
173
5
Sequence diagrams
174
1
User registration
175
1
Payments
175
1
Seat reservations -- locking strategy
176
1
State transition diagrams
177
1
User interface design
178
9
Page layout guidelines
179
3
Navigation schemes
182
1
Frames
183
4
Software System Construction
187
36
Introduction
187
1
Software implementation overview
188
1
Business data implementation
189
8
Defining tables
190
3
Defining relationships
193
2
Subtypes
195
1
Populating the database
195
1
SQL and queries
196
1
Business logic
197
9
Using ColdFusion to publish a database on the Internet
197
2
Queries and the three ANSI three-level architecture model
199
1
Developing Cold Fusion components for the business logic
200
4
State management
204
1
URL parameters and form fields
205
1
Cookies
205
1
Session variables
206
1
Database transactions
206
1
Presentation layer -- the user interface
206
4
DreamWeaver Templates
207
1
Style sheets
208
1
Browser compatibility and bandwidth
209
1
Putting it all together -- the complete application
210
5
Wireless application protocol (WAP)
215
3
Generating wireless content with ColdFusion
216
2
Going live
218
5
Get a domain name
218
1
Hosting options
219
1
Host the site at an Internet Service Provider (ISP)
219
1
Co-host a server with an ISP
219
1
Host your own server
220
1
Promoting the site
220
1
Monitoring the site
221
2
Web Information Management
223
22
Introduction
223
1
eXtensible Markup Language (XML)
224
10
XML data definitions
227
2
Displaying XML in a browser
229
1
Time to ditch HTML?
230
1
Business applications of XML
231
1
Intelligent searching
231
1
Web automation for business to business transactions
231
1
Intranet development and knowledge management
231
1
Delivery to different platforms
231
1
XML and databases, XML and Java
232
1
XML, web services, and .NET
233
1
Content management systems
234
11
Issues in web content management
235
1
Genesis of web content management systems
236
2
A web content management systems framework
238
1
Content life-cycle
238
1
Organizational integration
238
1
CMS process management
239
1
CMS illustration: Intranet development
240
1
The CMS framework as a diagnostic tool
241
4
Reflections on WISDM
245
10
Introduction
245
1
The Global Drinks case
245
2
The client organization in 1998
245
1
The Global Drinks e-commerce project 1999--2001
246
1
Outcomes of the intervention
246
1
Web IS Development methods
247
3
Organizational analysis
247
1
Information analysis
248
1
Work design
248
1
Technical design
249
1
Reflections on the case
250
1
Methods and methodology in IS development
251
4
Appendix A: Barchester Playhouse Case Study
255
8
A1 Introduction
255
2
A.1.1 The organization of the Playhouse
256
1
A.2 Current box office operations
257
1
A.2.1 Current IT systems
257
1
Processes and data supported by the current box office system
258
1
Issues with the current box office system
258
1
A.3 Motivation for change
258
1
A.3.1 Perceptions of the theatre
259
1
A.4 Requirements of the theatre booking system
259
4
Theatre layout
259
1
Theatre productions and performances
260
1
Ticket prices
260
1
Ticket sales
261
1
A.4.1 Roles and attitudes of those involved in the analysis
261
2
Appendix B: Research Student Admissions Case Study
263
4
B1 The current process
263
4
Appendix C: Internet Resources
267
4
C.1 WISDM
267
1
C.2 Development tools
267
2
Tools required for the TicketManager application
267
1
Optional tools for the TicketManager application
268
1
C.3 Web design
269
1
C.4 Other useful sites
269
2
Index
271