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Tables of Contents for Relationship and Resource Management in Operations
Chapter/Section Title
Page #
Page Count
Preface
vii
Understanding the business -- the role of Operations
1
16
Operations relationships in the organization
17
10
Operations relationships outside the organization
27
42
The Operations team -- managing systems and people
69
14
Client services
83
22
The relationship with regulation
105
10
Compliance and audit
115
6
The impact of change
121
6
Glossary
127
34
Index
161