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Tables of Contents for Working With Difficult People
Chapter/Section Title
Page #
Page Count
Introduction
xiii
Part One Dealing with Hostile or Angry People
When Your Boss Is Belligerent
3
8
Computer Spies
4
2
Browbeaters
6
2
Sadists
8
3
When Your Colleagues Are Belligerent
11
12
Raging Bulls
11
3
Tacklers
14
2
Enviers
16
2
Squelchers
18
1
Intimidators
19
4
When Your Subordinates Are Belligerent
23
14
Bushwackers
23
2
Hotheads
25
3
Revengers
28
2
Quitters
30
7
Part Two Dealing with Pushy or Presumptuous People
When Your Boss Is Arrogant
37
8
Usurpers
38
2
Fame Claimers
40
2
Blockers
42
1
Checklist For Offering Unsolicited Ideas and Proposals
43
2
When Your Colleagues Are Arrogant
45
10
Moochers
45
3
Battering Rams
48
2
Zealots
50
1
Competitors
51
4
When Your Subordinates Are Arrogant
55
10
Rule Benders
56
2
Clansmen
58
2
Commandants
60
5
Part Three Dealing with Deceitful or Underhanded People
When Your Boss Is Deceptive
65
10
Hypocrites
65
3
Welchers
68
2
Backpedalers
70
2
Forked Tongues
72
3
When Your Colleagues Are Deceptive
75
8
Brain-Pickers
75
2
Backstabbers
77
3
Underminers
80
3
When Your Subordinates Are Deceptive
83
14
Saboteurs
84
2
Foxes
86
2
Bluffers
88
2
Instigators
90
7
Part Four Dealing with Shrewd or Manipulative People
When Your Boss Is Exploitive
97
11
Whip-Crackers
98
2
Connivers
100
2
Camouflagers
102
3
Flatterers
105
3
When Your Colleagues Are Exploitive
108
11
Spellbinders
108
3
Imposers
111
3
Duck and Divers
114
2
Operators
116
3
When Your Subordinates Are Exploitive
119
10
Bootlickers
119
3
Snitchers
122
2
Rumor Mongers
124
5
Part Five Dealing with Rude or Abrasive People
When Your Boss Is Discourteous
129
8
Clods
129
3
Ridiculers
132
1
Condescenders
133
4
When Your Colleagues Are Discourteous
137
9
Interrupters
138
2
Left-Handed Complimenters
140
2
Insulters
142
4
When Your Subordinates Are Discourteous
146
13
Free Spirits
147
2
Snippy Talkers
149
2
Defiers
151
2
Needlers
153
6
Part Six Dealing with Egotistical or Self-Centered People
When Your Boss Is Self-Seeking
159
10
Talent Wasters
159
3
Brush-Offs
162
2
Neglector
164
2
Show-Offs
166
3
When Your Colleagues Are Self-Seeking
169
7
One-Uppers
169
2
Know-It-Alls
171
2
Pulley Operations
173
3
When Your Subordinates Are Self-Seeking
176
11
Empire Builders
176
3
Prima Donnas
179
2
Magnifiers
181
6
Part Seven Dealing with Procrastinating or Vacillating People
When Your Boss Causes Delays
187
11
Put-Offs
187
3
Helter-Skelters
190
3
Overcommitters
193
2
Chameleons
195
3
When Your Colleagues Cause Delays
198
9
Socializers
198
3
Perfectionists
201
3
Dawdlers
204
3
When Your Subordinates Cause Delays
207
14
Checklist For Dealing with Procrastinators
208
2
Clockwatchers
210
2
Duds
212
3
Rebels
215
6
Part Eight Dealing with Rigid or Obstinate People
When Your Boss Is Unbending
221
8
Comma Counters
221
2
Inflexibles
223
3
Pigheads
226
3
When Your Colleagues Are Unbending
229
7
Killjoys
229
2
Chapter and Versers
231
2
Stiff-Necks
233
3
When Your Subordinates Are Unbending
236
11
Silent Screwups
236
2
Stubborn Mules
238
3
Clingers
241
6
Part Nine Dealing with Tight-Lipped or Taciturn People
When Your Boss Is Uncommunicative
247
7
Icebergs
247
3
Clams
250
2
Evaders
252
2
When Your Colleagues Are Uncommunicative
254
6
Skeptics
254
2
Withholders
256
2
Glarer-Starers
258
2
When Your Subordinates Are Uncommunicative
260
11
Grinners
260
2
Worrywarts
262
3
Tongue-Tieds
265
6
Part Ten Dealing with Complaining or Critical People
When Your Boss Is a Fault-Finder
271
11
Nitpickers
271
2
Checklist to Improve Your Listening Skills and Responses
273
2
Guilt Ladlers
275
2
Hanging Judges
277
2
Meat Grinders
279
3
When Your Colleagues Are Fault-Finders
282
12
Squawkers
283
2
Supersensitives
285
1
Checklist for Dealing with Supersensitives
286
2
Wisecrackers
288
2
Wet Blankets
290
4
When Your Subordinates Are Fault-Finders
294
11
Blame Shifters
295
2
Whiners
297
3
Self-Beraters
300
2
Martyrs
302
3
Summing It Up
305
8
26 Tactful Phrases to Help You Confront Difficult People
305
2
10 Important Guidelines to Remember
307
6
Index
313
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