Preface

Part One: Conflict Compoments

Chapter 1: Perspectives on Conflict

Chapter 2: The Nature of Conflict

Chapter 3: Goals: Saving Face and Getting What You Want

Chapter 4: Power

Chapter 5: Styles and Tactics

Part Two: Conflict Intervention

Chapter 6: Conflict Assessment

Chapter 7: Negotiation

Chapter 8: Transforming Your Conflicts: Engagement in the Midrange

Chapter 9: Third-Party Intervention

Appendix

References

Name Index

Subject Index