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Tables of Contents for Business Skills
Chapter/Section Title
Page #
Page Count
Student Guide
XVII
Introduction to the Module
1
4
Unit 1 Study Skills
5
22
Introduction
6
1
Objectives
7
1
1.1 Approaches to learning
7
1
1.2 Organising yourself for study
8
3
1.3 Reading skills
11
2
1.4 Getting to know your textbooks
13
3
1.5 Notetaking skills
16
4
1.6 Preparing assignments
20
7
Unit Summary
25
1
References
26
1
Answer to Review Activity
26
1
Unit 2 Business Communication
27
54
Introduction
28
1
Objectives
28
1
Section 1: Communication: Some Theories and Models
29
17
Introduction
29
1
1.1 What is communication?
29
4
1.2 Purposes of organisational communication
33
1
1.3 Communication and leadership
33
2
1.4 Verbal and non-verbal communication
35
2
1.5 Five models of communication
37
6
1.6 Perspectives of communication
43
2
Summary
45
1
Section 2: Barriers to Communication
46
10
Introduction
46
1
2.1 Barriers to communication
46
1
2.2 Message ambiguity
47
1
2.3 Language
47
1
2.4 Distortion
48
1
2.5 Physical noise and distance
49
1
2.6 Emotions -- fear, anxiety, mistrust, anger
49
2
2.7 Perceptions
51
1
2.8 First impressions and frozen evaluations
52
1
2.9 Stereotyping
53
1
2.10 Polarisation
54
1
2.11 Evaluate too early and not listen
54
2
Summary
56
1
Section 3: Formal and Informal Communication
56
25
Introduction
56
1
3.1 Formal and informal communication
57
1
3.2 Vertical communication
57
2
3.3 Network patterns
59
4
3.4 Horizontal (lateral) communication
63
3
3.5 The grapevine
66
4
Summary
70
1
Unit Summary
71
1
References
71
1
Recommended Reading
72
1
Answers to Review Activities
73
8
Unit 3 Effective Business Writing
81
56
Introduction
82
1
Objectives
82
1
Section 1: Introduction to Effective Business Writing
83
15
Introduction
83
1
1.1 Composing process
84
5
1.2 Macro-editing: highlighting, emphasising and connecting ideas
89
3
1.3 Writing effective paragraphs
92
3
1.4 Micro-editing: sentences and words
95
2
Summary
97
1
Section 2: Writing Letters, Memos and Faxes
98
14
Introduction
98
1
2.1 Function of business letters and memos
98
1
2.2 Business letter
99
4
2.3 Memorandum
103
6
2.4 Fax and other electronic means
109
3
Summary
112
1
Section 3: Writing Effective Reports
112
25
Introduction
112
1
3.1 What is a report?
113
1
3.2 Types of report
114
1
3.3 Report formats
115
1
3.4 Other report formats
116
6
3.5 Approach to writing business reports
122
3
3.6 Using graphics
125
1
3.7 Presenting reports professionally
126
2
Summary
128
2
Unit Summary
130
1
References
130
1
Recommended Reading
131
1
Answers to Review Activities
131
3
Unit Review Activity
134
3
Unit 4 Presentation and Social Interaction Skills
137
62
Introduction
138
1
Objectives
138
1
Section 1: Oral Presentations
139
17
Introduction
139
1
1.1 Preparing your presentation
139
4
1.2 Organising your ideas
143
8
1.3 Rehearsing
151
2
1.4 Step 8 -- delivering your presentation
153
1
1.5 Handling questions in presentations
154
1
Summary
155
1
Section 2: Business Meetings
156
13
Introduction
156
1
2.1 Business meetings
156
1
2.2 Advantages and disadvantages of meetings
157
2
2.3 Types of meetings
159
1
2.4 Holding productive meetings
159
1
2.5 Chairing meetings
160
1
2.6 Preparation before the meeting
160
2
2.7 During the meeting
162
4
2.8 After the meeting
166
1
2.9 Participating in meetings
167
1
Summary
168
1
Section 3: Self Presentation for Job Selection
169
12
Introduction
169
1
3.1 Assessing your strengths and weaknesses for the job market
169
2
3.2 Researching the job you want
171
1
3.3 Job application package
172
2
3.4 Types of curriculum vitae
174
2
3.5 Preparing your cover letter
176
3
3.6 The job interview
179
1
3.7 Following up the job interview
180
1
Summary
180
1
Section 4: Organisational Culture and Recruitment
181
18
Introduction
181
1
4.1 What is organisational culture?
181
1
4.2 Selecting candidates
182
1
4.3 Reputation
183
1
4.4 Job adverts
184
2
4.5 Job and person specifications
186
1
4.6 Interviews and the selection process
187
8
Summary
195
1
Unit Summary
195
1
References
196
1
Recommended Reading
196
1
Answers to Review Activities
197
2
Unit 5 An Introduction to Computers and Windows 3.1
199
84
Introduction
200
1
Objectives
200
1
Versions of Windows
200
1
Section 1: An Introduction to Windows
201
5
Introduction
201
1
1.1 What is an operating system?
201
1
1.2 Turning on your computer
202
3
1.3 What is a graphical user interface?
205
1
Section 2: Controlling windows
206
21
Introduction
206
1
2.1 The Windows screen
206
1
2.2 The mouse
207
1
2.3 Restoring the Program Manager window display
207
1
2.4 Exiting Program Manager
208
1
2.5 Windows tutorial
208
1
2.6 Moving a window
209
1
2.7 Resizing a window
209
2
2.8 Using menus
211
4
2.9 Using the Help menu
215
1
2.10 Using icons
216
3
2.11 Arranging windows
219
2
2.12 Scrolling through a window
221
1
2.13 Using dialog boxes
222
1
2.14 Program Manager Main group window
223
1
2.15 Resetting the date and time
224
2
Summary
226
1
Section 3: Using Computer Disks
227
12
Introduction
227
1
3.1 Preparing a disk to hold information
227
5
3.2 Copying disks
232
1
3.3 Naming a disk
233
1
3.4 Keeping back-up copies of disks
234
3
3.5 Disk copying and the law
237
2
Summary
239
1
Section 4: Launching Applications
239
7
Introduction
239
1
4.1 Starting, finishing and minimising applications
239
3
4.2 Using Windows Task List
242
1
4.3 Running multiple copies of an application
243
2
Summary
245
1
Section 5: Working with Files
246
15
Introduction
246
1
5.1 What is a file?
246
5
5.2 Creating and storing a file
251
2
5.3 Retrieving a file
253
1
5.4 Copying a file
254
5
5.5 Renaming a file
259
1
5.6 Deleting a file
260
1
5.7 Moving files in Windows
261
1
Summary
261
1
Section 6: Filing Structures
261
12
Introduction
261
1
6.1 Designing a filing structure
262
4
6.2 Looking at directories
266
3
6.3 Some searching operations in File Manager
269
2
6.4 Exploring different ways to view directories and files in File Manager
271
2
Summary
273
1
Section 7: Computer Viruses
273
3
Introduction
273
1
7.1 Types of virus
273
1
7.2 Prevention
274
2
7.3 Getting rid of viruses
276
1
Summary
276
1
Section 8: Changing Your Windows Settings
276
7
Introduction
276
1
8.1 Controlling Windows Control Panel
277
4
Summary
281
1
Unit Summary
282
1
Unit 6 Wordprocessing with Word 6
283
82
Introduction
284
1
Objectives
284
1
Section 1: What Can Your Wordprocessor Do?
285
15
Introduction
285
1
1.1 Opening documents
285
2
1.2 Entering and deleting text
287
1
1.3 The mouse
288
6
1.4 Saving files
294
3
1.5 Closing files
297
2
1.6 Exiting Word
299
1
Summary
299
1
Section 2: Finding Your Way
300
10
Introduction
300
1
2.1 Introducing the toolbar
300
2
2.2 Moving around documents
302
4
2.3 Highlighting text
306
3
2.4 Opening several documents at once
309
1
Summary
310
1
Section 3: Basic Styles
310
17
Introduction
310
1
3.1 Preparation
311
3
3.2 Paragraphs
314
1
3.3 Tabs
315
4
3.4 Styling text
319
2
3.5 Aligning text
321
1
3.6 Fonts
322
4
Summary
326
1
Section 4: More Wordprocessing Techniques
327
11
Introduction
327
1
4.1 Creating borders and shading
327
7
4.2 Font command
334
3
Summary
337
1
Section 5: Formatting Paragraphs
338
8
Introduction
338
1
5.1 Paragraph command
338
6
5.2 Pagination
344
2
Summary
346
1
Section 6: Other Features
346
7
Introduction
346
1
6.1 Copy, cut and paste
346
2
6.2 Show/Hide
348
1
6.3 The XXX symbol
349
1
6.4 Headers and footers
349
2
6.5 Printing and preview
351
1
Summary
352
1
Section 7: Finishing Your Documents and Moving Forward
353
12
Introduction
353
1
7.1 Checking text
353
2
7.2 Word's checking facilities
355
4
7.3 Replace command
359
1
7.4 Some advanced features of Word
360
4
7.5 Using the Help Menu
364
1
Summary
365
1
Unit Summary
365
1
Unit 7 Spreadsheets using Excel
365
110
Introduction
368
1
Objectives
368
1
Section 1: Introduction to Spreadsheets
368
12
1.1 Cell attributes
370
3
1.2 Entering and changing data
373
4
1.3 Constructing a small worksheet
377
3
Summary
380
1
Section 2: Basic Excel Techniques
380
12
Introduction
380
1
2.1 Moving around the sheet
380
4
2.2 Selecting cells
384
7
2.3 Deleting the contents of cells
391
1
Summary
391
1
Section 3: Using Formulae and Functions
392
18
3.1 Simple formulae
392
6
3.2 Excel functions
398
2
3.3 Different types of functions
400
8
3.4 Printing worksheets
408
2
Summary
410
1
Section 4: Formatting: Changing the Appearance of the Worksheet
410
20
Introduction
410
1
4.1 Changing worksheet appearance
411
3
4.2 Changing cell appearance
414
16
Summary
430
1
Section 5: Basic Charting
430
12
Introduction
430
1
5.1 Constructing a chart
430
4
5.2 Creating your own chart
434
7
Summary
441
1
Section 6: Advanced Functions
442
16
Introduction
442
1
6.1 COUNT function
442
4
6.2 IF Function
446
2
6.3 ABS function
448
1
6.4 More complex uses of IF
449
3
6.5 Ceiling functions
452
3
6.6 Look-up tables
455
2
6.7 Joining up text
457
1
Summary
458
1
Section 7: Using a Worksheet for `Database' Activities
458
7
Introduction
458
1
7.1 A simple list
458
6
Summary
464
1
Section 8: Worksheet Construction
465
10
Introduction
465
1
8.1 Worksheet organisation
465
7
Summary
472
1
Unit Review Activity
472
3
Unit 8 Databases Using Access
475
96
Introduction
476
1
Objectives
476
2
Section 1: Database Basics
478
18
Introduction
478
1
1.1 What is a database?
478
4
1.2 Running the database software
482
5
1.3 Viewing the database
487
5
1.4 Editing data
492
2
1.5 Help
494
1
1.6 Exiting from your database program
495
1
Summary
495
1
Section 2: Creating a Table and Using Forms
496
23
Introduction
496
1
2.1 Planning the database
496
7
2.2 Creating the table
503
6
2.3 Forms
509
6
2.4 Modifying the database
515
3
Summary
518
1
Section 3: Reports
519
21
Introduction
519
1
3.1 Creating a report
519
18
3.2 Grouping records
537
2
Summary
539
1
Section 4: Relational Databases and Queries
540
20
Introduction
540
1
4.1 Relational databases
540
2
4.2 Queries
542
9
4.3 Creating a report from a query
551
3
4.4 Many to many relations
554
6
4.5 Organising your tables
560
1
Summary
560
1
Section 5: Field Validation
560
3
Introduction
560
1
5.1 What is validation?
560
3
Summary
563
1
Section 6: Labels
563
8
Introduction
563
1
6.1 Creating mailing labels
563
4
Unit Review Activity
567
4
Resources
571
Resource 1.1 Learning Styles
572
7
Resource 4.1 Managerial Communication: A Finger on the Pulse
579
21
Resource 4.2 The long and the short of the CV
600