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Tables of Contents for The Changing Public Sector
Chapter/Section Title
Page #
Page Count
Preface
vii
List of figures
ix
List of tables
xi
Glossary
xiii
Part I: The UK public sector: structure and trends
1
28
Introduction
3
8
Organization of the public sector
11
6
Public sector trends
17
12
Part II: Public sector management approaches
29
192
Strategic management in the public sector
31
26
Financial management in the public sector
57
54
Human resource management in the public sector
111
38
Marketing and public relations in the public sector
149
18
Managing quality and consumer satisfaction in the public sector
167
12
Management of information technology in the public sector
179
42
Part III: Public sector management in the future
221
36
Shaping the public sector into the future
223
24
Implications for public sector management
247
10
Bibliography
257
2
Index
259