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Tables of Contents for Fast Food, Fast Talk
Chapter/Section Title
Page #
Page Count
Acknowledgments
vii
1. Working on People
1
23
2. How Can Work on People Be Routinized?
24
20
3. Over the Counter: McDonald's
44
42
4. Orchestrating Optimism: Combined Insurance
86
39
5. Controlling Interests
125
53
6. Meanings of Routinized Work: Authenticity, Identity, and Gender
178
36
7. Conclusion
214
19
Appendix 1. Researching Routinized Work
233
16
Appendix 2. Revising the Script at Combined Insurance
249
8
References
257
14
Index
271