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Tables of Contents for Human Error Reduction and Safety Management
Chapter/Section Title
Page #
Page Count
Preface to the Third Edition
ix
Preface to the First Edition
xi
Introduction
xiii
Part I. Human Error
Human Error---What It Is
3
6
Human Error---What It Does
9
16
Examples
9
1
Reasons to Look at Error
10
2
Categorizing Errors
12
13
Human Error---Causes
25
12
Influences
25
4
The Human-Error Causation Model
29
8
Part II. System-Caused Human Error
Management Causes
37
26
Management Safety Systems
42
14
Assessment Criteria
56
3
Logic Diagrams on Error Causes
59
4
Culture Causes
63
18
Culture Definition
65
1
Culture and Safety
66
1
What Sets the Culture
67
1
Catastrophe Causes
67
6
Assessing Culture
73
8
Design Causes
81
14
How Design Causes Error
85
6
How Design Causes Cumulative Trauma Disorders
91
4
Reducing System-Caused Error
95
14
Reducing Management-Caused Error
95
1
Reducing Culture-Caused Error
96
1
Reducing Design-Caused Error
97
2
Ergonomic Systems Analysis
99
1
Task Analysis
100
5
CTD Analysis
105
4
Part III. Overload
Causes and Outcomes of Overload
109
16
Overtime, Shift Work, and Other Trends
109
3
Reactions to Overload
112
5
Psychosocial Factors on the Job
117
8
Capacity
125
20
Human Subsystems
125
6
Total Human Subsystem Considerations
131
5
Dealing with Capacity
136
9
Load
145
18
Short-Term Load
145
12
Long-Term Load
157
3
Dealing with Load
160
3
State
163
16
Motivational State
163
11
Attitudinal State
174
1
Arousal State
174
2
Biorhythmic State
176
1
What to Do about State
177
2
Reducing Overload-Caused Errors
179
16
Strategies for Changing the Work Environment
181
1
Strategies for Reducing Overload
182
13
Part IV. Decision to Err
Logical Decision to Err
195
18
Reinforcement as a Determinant
196
3
The Peer Group
199
7
Attitudes
206
3
The Boss's Style, Measures, and Priorities
209
2
What to Do to Get Results
211
2
Proneness
213
10
What It Is
213
5
What to Do about It
218
5
Perception of Risk
223
24
Common Sense and Perception
227
3
Attitudes
230
2
Managing Risk
232
5
Force-Field Analysis
237
5
Achieving Change in People
242
5
Reducing Decisions to Err
247
8
Setting Expectations
247
1
Positive Reinforcement
247
8
Part V. Roles
Human Error Reduction Concepts
255
18
What Makes It Happen
256
1
Traditional Controls
257
3
Nontraditional Controls
260
13
Line Management Roles
273
32
Upper Management
273
5
Change
278
3
Upper-Management Changes
281
9
Lower-Management
290
4
Lower-Management Tasks
294
8
The Worker Role
302
3
Role of Staff
305
88
The Change Agent and Approaches to Change
310
13
Part VI. Appendixes
Appendix A. Stress Tests (Individuals)
323
12
Appendix B. CTD Analysis
335
4
Appendix C. Ergonomic Data
339
16
Appendix D. Behavioral Research
355
30
Appendix E. Major Incidents
385
8
Index
393