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Tables of Contents for Putting First What Matters Most
Chapter/Section Title
Page #
Page Count
Introduction. Success Starts with a Dream
1
1
What You Want Is Clearly in Sight
1
1
Overwhelmed? You're Not Alone
2
2
You Can Achieve Your Goals
4
3
An Easy-to-Use Step-by-Step Approach
7
1
Change What You Do, Not Who You Are
7
2
An Opportunity to Pause and Assess Yourself
9
1
Transformed Lives
10
3
PART ONE. Communicate Your Way to Peak Performance
Know Yourself
13
35
Communicate Well to Get Your Priorities Met
13
3
Surprise! Take the Personality Profile and Identify Your Type
16
9
Personality Profile
18
7
Your Personality Revealed
25
2
Is Your Personality Mix the Best?
27
1
Tell Yourself the Truth about Your Strengths and Weaknesses
28
3
You Share Qualities with Others
31
1
Easy-to-Use Summary Chart
32
1
How You Process Information Differs from Others
32
2
How You Handle Trouble Differs from Others
34
3
Are You a Planner or Are You Spontaneous?
37
3
Get Your Needs Met by Doing It Their Way
40
2
Can You Recognize Personality Types?
42
3
Capitalize on Your Innate Abilities
45
1
Tips
46
2
Easy-to-Use Summary Chart
47
1
Know Others
48
34
How Others View You: Does It Match How You Think of Yourself?
48
3
Easy-to-Make Changes
51
1
Simple Changes Result in Major Benefits
52
1
Easy-to-Recognize Clues Abound
53
2
Knowledge You Can Use
55
1
Why People Dress the Way They Do
56
11
Friendly and Conservative Accommodators
56
3
Playful and Lively Optimists
59
3
Well-Dressed Producers
62
2
Thoughtful Data-Collectors
64
3
Decor Reveals Personality
67
7
Home and Hearth for Accommodators
68
2
Fun-Loving Optimists
70
2
Accomplished Producers
72
2
Analytical Data-Collectors
74
2
Even How You Sound on the Telephone Provides Clues
76
2
Identify the Person, Adapt the Message
78
2
Tips
80
2
Easy-to-Use Summary Chart
81
1
Communicate More Effectively to Meet Your Goals
82
25
Let People Know What You Need
82
1
Methods of Communication
83
7
Accommodators Prefer Time to Consider
83
2
Optimists Aren't Readers
85
2
Producers Want News Quickly
87
2
Data-Collectors Think It Through
89
1
Focus on Them, Not Yourself
90
5
Improve Your Presentations
95
2
Vocabulary Creates the Emphasis You Want
97
3
Adapt and Get Your Priorities Met
100
5
Tips
105
2
Easy-to-Use Summary Chart
106
1
It Works! Celebrate Success
107
28
Succeed with a Step-by-Step Approach
107
1
Helene Capitalizes on Her Boss's Strengths
108
6
Lois Creates a Plan
114
8
West Cancels Training and Boosts Sales
122
3
Jessica Gets the Room with the View
125
3
Veronica Stops Nagging
128
3
Three Steps to Success
131
1
Tips
132
3
PART TWO. Convert Dreams into Action
How to Set Goals with CAN DO! and ``In Order to...''
135
37
Think Big! Dream Big!
135
3
A Goal Is Not a Vow
138
1
Easy Ways to Keep Goals Current
139
1
How Productive Are You? A Self-Assessment
140
5
Chart Your Course with CAN DO
145
19
Have You Defined the Goal?
146
4
Can You Reach the Goal?
150
3
Think Small to Achieve Big
153
2
Keep the End in Sight
155
6
How Can You Tell When You Get There?
161
3
Confirm You've Set Goals That You CAN DO
164
1
Create Do-able Baby Steps Using ``In Order to...''
164
6
Start by Dreaming
170
1
Tips
171
1
Know Your Unspoken Expectations
172
37
Irrational but Influential---Is It Perception or Reality?
172
7
Hunt for Categories of Unspoken Expectations
179
1
Ask for the Truth---Carefully
179
4
Tell the Truth---They Want to Know
183
1
Observe What Works for Others
184
2
Four Options for Unspoken Expectations
186
1
Acknowledging a Problem Is the First Step Toward Solving It
186
3
Problem-Solve Your Way to Success
189
10
Get to the Truth: Is It a Crisis, a Symptom, or a Problem?
190
2
Crisis Management Made Easy
192
7
The Twenty-Seven-Dollar Solution
199
8
Peel the Onion
207
1
Tips
208
1
Evaluate Priorities---Time and Significance
209
36
My Life Is One Big Emergency! Now What?
209
1
Sort Through in Broad Swipes First
210
5
(Crisis): Resist Someone Else's Definition
215
1
(Sooner): How Soon Is Sooner for You?
216
3
(Later): Schedule Wisely
219
12
Stop the Interruptions!
222
7
Time Yourself Doing Things
229
2
(Whenever): Better Alternatives to a Pending File
231
4
(Never): Liberate Yourself by Saying No
235
2
Tell Others Your Priorities---Don't Make Them Guess
237
1
Balance Immediacy and Enduring Significance
238
5
Time Sensitivity vs. Key, Chart
240
2
Time Sensitivity vs. Key, Chart with Examples
242
1
It Even Helps When It Doesn't Help!
243
1
Tips
244
1
What to Do When You're at the End of Your Rope
245
29
Nothing Works. Now What?
245
1
Getting the Resources You Need
246
8
How Can I Get Them to Listen?
248
1
They're Listening...How Can I Get Them to Agree?
249
5
Make Yourself Look Good with the End of the Rope Strategy
254
1
Charlotte Wins a Budget Increase
255
5
Margot Gets Approval for Staff Training
260
5
Ahmed Secures a New Computer
265
4
Glenna Refuses to Cross a Line
269
3
The Final Step Is the First Step
272
1
Tips
273
1
Conclusion. Make Your Dreams Come True!
274
19
Use the Techniques in This Book and Reach Your Peak Performance
274
1
Fun and Helpful: An ``In-Basket'' Exercise!
274
2
Set the Scene: Here's the Background Information
276
1
Ready, Set, Go: Here Are Your Instructions
277
3
Let's Compare Notes---What Did You Decide?
280
3
Did You Think Big Picture?
283
2
Consider the Role of Luck
285
1
Step by Step, Live Your Dream
286
4
Do It Because It Works
290
3
Acknowledgments
293