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Tables of Contents for Type Talk at Work
Chapter/Section Title
Page #
Page Count
Acknowledgments
ix
Foreword
xi
How to Read This Book
xiii
I: INTRODUCTION TO TYPEWATCHING
The Importance of People
3
12
``Would you mind doing this our way?''
What's Your Type?
15
12
``Doesn't anyone care about what I want?''
The ABCs of Type
27
19
``Would you please look with your eyes instead of your mouth?''
The Ten Commandments of Typewatching
46
5
A Typewatching Shortcut: The Four Temperaments
51
12
``Hi, I'm an NF, and I'm here to help.''
II: PUTTING TYPEWATCHING TO WORK
Leadership
63
30
``I must become an expert in a whole new set of skills.''
Team Building
93
27
``I may not be the best person to give you advice on that subject.''
Problem Solving
120
19
``But if it works, why should I change?''
Conflict Resolution
139
21
``Now, now, let's not get emotional.''
Goal Setting
160
16
``If I did speak up, would anyone even hear me?''
Time Management
176
17
``We don't have time to do it right. We only have time do it over.''
Hiring and Firing
193
20
``How can we trust each other not to screw up each other's jobs?''
Ethics
213
20
``Why do we spend so much company time talking about a problem that doesn't exist?''
Stress Management
233
21
``Now, now, we mustn't lose our heads.''
Sales
254
21
``Let me tell you about our Frequent Mower's Club.''
Typewatching from 9 to 5
275
20
Q: ``What's the book about?''
A: ``About two hundred fifty pages.''
Some Final Thoughts
295
104
III: THE SIXTEEN PROFILES AT WORK
Introduction
303
3
ISTJ: Life's Natural Organizers
306
7
ISFJ: Committed to Getting the Job Done
313
5
INFJ: An Inspiring Leader and Follower
318
6
INTJ: Life's Independent Thinkers
324
5
ISTP: Just Do It
329
5
ISFP: Action Speaks Louder Than Words
334
6
INFP: Making Life Kinder and Gentler
340
5
INTP: Life's Conceptualizers
345
7
ESTP: Making the Most of the Moment
352
6
ESFP: Let's Make Work Fun
358
6
ENFP: People Are the Product
364
5
ENTP: Progress Is the Product
369
7
ESTJ: Life's Natural Administrators
376
5
ESFJ: Everyone's Trusted Friend
381
5
ENFJ: Smooth Talking Persuaders
386
6
ENTJ: Life's Natural Leaders
392
7
Afterword
399