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Tables of Contents for High Performers
Chapter/Section Title
Page #
Page Count
Disclaimer
vi
Preface
vii
1 Beyond the Call of Duty: I Don't Know What It Is, But I Know It When I See It!
1
6
2 Internal Motivation: Gee, I Actually Get Paid to Do This?
7
6
3 Initiative: Sometimes Ya Just Do It!
13
6
4 Upbringing: A Chip off the Old Block
19
6
5 Self Satisfaction: It's Spelled P-R I-D-E
25
4
6 Empathy: Walk a Mile in My Shoes
29
6
7 Concern: When You Care Enough to Do the Very Best
35
6
8 Reciprocity: I'll Scratch Your Back if You Scratch Mine
41
6
9 Customer Acquisition and Retention: Ka-Ching, Ka-Ching, Ka-Ching
47
4
10 Customer Satisfaction: Rubber Ball, Come Bouncing Back to Me
51
6
11 Role Modeling and Organizational Culture: A Picture Paints a Thousand Words
57
6
12 Recognition: Looking Goooooood!
63
6
13 Promotion: Opening Doors to Nirvana
69
6
14 Compensation: Brother, Can You Spare a Dime?
75
4
15 Carpe Diem: Go for It!
79
9
Index
88