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Tables of Contents for Principles of Supply Chain Management With Infotrac
Chapter/Section Title
Page #
Page Count
Preface
xviii
Part 1 Supply Chain Management: An Overview
1
28
Introduction to Supply Chain Management
3
26
Introduction
4
1
What Is Supply Chain Management?
5
4
Why Is Supply Chain Management Important?
9
1
The Origins of Supply Chain Management
10
2
Important Elements of Supply Chain Management
12
5
Purchasing Elements
13
1
Operations Elements
14
1
Distribution Elements
15
1
Integration Elements
16
1
Future Trends in Supply Chain Management
17
4
Expanding the Supply Chain
18
1
Increasing Supply Chain Responsiveness
19
1
The Greening of Supply Chains
19
1
Reducing Supply Chain Costs
20
1
Summary
21
1
Key Terms
21
1
Discussion Questions
21
3
Internet Questions
22
2
Appendix 1.1: The Beer Game
24
5
Part 2 Purchasing Issues in Supply Chain Management
29
78
Purchasing Management
31
29
Introduction
32
1
The Role of Purchasing in an Organization
33
1
The Purchasing Process
34
9
The Manual Purchasing System
34
5
Electronic Procurement Systems (e-Procurement)
39
3
Small Value Purchase Orders
42
1
Sourcing Decisions: The Make-or-Buy Decision
43
3
Reasons for Buying or Outsourcing
44
1
Reasons for Making
44
1
The Make-or-Buy Break-Even Analysis
45
1
Roles of Supply Base
46
1
Supplier Selection
47
1
How Many Suppliers to Use
48
1
Reasons Favoring a Single Supplier
48
1
Reasons Favoring More than One Supplier
49
1
Purchasing Organization: Centralized versus Decentralized Purchasing
49
2
Advantages of Centralization
50
1
Advantages of Decentralization
50
1
International Purchasing/Global Sourcing
51
5
Reasons for Global Sourcing
54
1
Potential Challenges for Global Sourcing
54
1
Countertrade
55
1
Summary
56
1
Key Terms
56
1
Discussion Questions
56
4
Internet Questions
57
1
Spreadsheet Problems
57
3
Creating and Managing Supplier Relationships
60
26
Introduction
62
1
Developing Successful Partnerships
62
5
Building Trust
63
1
Shared Vision and Objectives
63
1
Personal Relationships
63
1
Mutual Benefits and Needs
63
1
Commitment and Top Management Support
63
1
Change Management
64
1
Information Sharing and Lines of Communication
64
1
Capabilities
64
1
Performance Metrics
64
1
Continuous Improvement
65
2
Supplier Evaluation and Certification
67
6
The Weighted-Criteria Evaluation System
69
2
ISO 9000
71
1
ISO 14000
72
1
Supplier Development
73
1
Supplier Awards
74
2
Supplier Relationship Management Software
76
5
Summary
81
1
Key Terms
81
1
Discussion Questions
81
5
Internet Questions
82
4
Strategic Sourcing for Successful Supply Chain Management
86
21
Introduction
87
2
Developing Successful Sourcing Strategies
89
2
Supply Base Reduction Programs
91
1
Evaluating and Selecting Key Suppliers
91
1
Strategic Alliance and Supplier Certification Programs
92
1
Outsourcing Programs
93
1
Early Supplier Involvement
93
1
Supplier Management and Alliance Development
94
2
Managing and Developing Second-Tier Supplier Relationships
96
1
Use of e-Procurement Systems
96
2
Rewarding Supplier Performance
98
1
Benchmarking Successful Sourcing Practices
98
1
Using Third-Party Supply Chain Management Services
99
2
Assessing and Improving the Firm's Purchasing Function
101
3
Summary
104
1
Key Terms
104
1
Discussion Questions
104
3
Internet Questions
105
2
Case Studies
107
14
John Deere and Complex Parts, Inc.
107
3
CJ Industries
110
2
Don't Shoot the Messenger
112
2
Early Supplier Integration in the Design of the Skid Steer Loader
114
3
Supplier Development at Deere & Company
117
4
Part 3 Operations Issues in Supply Chain Management
121
121
Demand Forecasting and Collaborative Planning, Forecasting, and Replenishment
123
33
Introduction
125
2
Matching Supply and Demand
127
1
Forecasting Techniques
128
1
Qualitative Methods
128
2
Quantitative Methods
130
10
Components of Time Series Data
130
1
Time Series Forecasting Models
131
9
Forecast Accuracy
140
3
Collaborative Planning, Forecasting, and Replenishment
143
5
Software Solutions
148
3
Forecasting Software
148
1
CPFR Software
149
2
Summary
151
1
Key Terms
151
1
Discussion Questions
152
4
Internet Questions
152
1
Spreadsheet Problems
152
4
Aggregate Planning and Inventory Management
156
31
Introduction
157
1
Operations Planning
158
2
The Aggregate Production Plan
160
3
The Chase Production Strategy
161
1
The Level Production Strategy
162
1
The Mixed Production Strategy
162
1
Master Production Scheduling
163
3
Master Production Schedule Time Fence
163
1
Available-to-Promise Quantities
164
2
Dependent Demand and Independent Demand
166
1
The Bill of Materials
167
2
Materials Requirement Planning
169
5
Terms Used in Materials Requirement Planning
170
4
Capacity Planning
174
1
Independent Demand Inventory Systems
174
8
The ABC Inventory Control System
176
1
The Economic Order Quantity Model
177
5
Summary
182
1
Key Terms
182
1
Discussion Questions
183
4
Spreadsheet Problems
183
4
Enterprise Resource Planning Systems
187
19
Introduction
188
1
The Development of Legacy Materials Requirement Planning Systems
189
1
Materials Requirement Planning
189
1
Manufacturing Resource Planning
190
1
The Development of Enterprise Resource Planning Systems
190
2
The Rapid Growth of Enterprise Resource Planning Systems
192
3
Implementing Enterprise Resource Planning Systems
195
1
Advantages and Disadvantages of Enterprise Resource Planning Systems
196
3
Enterprise Resource Planning System Advantages
196
3
Enterprise Resource Planning System Disadvantages
199
1
Enterprise Resource Planning Software Applications
199
1
Enterprise Resource Planning Software Providers
200
4
SAP AG
200
1
Oracle
201
1
PeopleSoft
202
1
J. D. Edwards
202
1
Baan
203
1
Summary
204
1
Key Terms
204
1
Discussion Questions
204
2
Internet Questions
204
2
Process Management: Just-in-Time and Total Quality Management Issues in Supply Chain Management
206
36
Introduction
208
1
Just-in-Time and Supply Chain Management
209
9
The Elements of Just-in-Time
210
8
Total Quality Management and Supply Chain Management
218
19
The Elements of Total Quality Management
219
8
The Tools of Total Quality Management
227
10
Summary
237
1
Key Terms
237
1
Discussion Questions
237
5
Internet Questions
238
1
Problems
238
4
Case Studies
242
29
JIT Implementation Issues at the Oak Hills Production Facility
242
6
ISO 14001 Implementation at Mt. Baker Products
248
5
Service Parts Operations for General Motors Brazil
253
4
A Comparative Analysis of Utility Rate Forecasting: The Cape Coral Experience
257
4
AMP Incorporated, 1941--1999
261
4
Whirlpool Corporation---Giving ERP a Spin
265
6
Part 4 Distribution Issues in Supply Chain Management
271
125
Domestic and International Transportation
273
36
Introduction
275
1
The Impact of Transportation on Supply Chain Management
276
1
The Fundamentals of Transportation
277
11
The Objective of Transportation
277
1
Legal Forms of Transportation
277
1
The Modes of Transportation
278
2
Intermodal Transportation
280
1
Third-Party Logistics Services
281
2
Transportation Pricing
283
1
Transportation Regulation and Deregulation
284
4
Warehousing
288
7
The Importance and Types of Warehouses
290
1
Risk Pooling and Warehouse Location
291
3
Just-in-Time Warehousing
294
1
International Transportation Issues
295
4
International Freight Security
295
1
International Intermediaries
295
1
Land Bridges
296
1
Foreign Trade Zones
296
2
The North American Free Trade Agreement
298
1
Transportation Management
299
2
Transportation Supply Base Reduction
299
1
Mode and Carrier Selection
299
1
Connecting Transportation Services
299
1
Outsourcing the Transportation Function
300
1
Measuring Transportation Performance
300
1
Creating Strategic Carrier Alliances
300
1
Performing Transportation Audits
301
1
e-Commerce and Transportation
301
4
Electronic Invoice Presentment and Payment
301
1
Supply Chain Visibility Technologies
302
1
Third-Party Electronic Transaction Platforms
302
2
Offshore Information Technology Outsourcing
304
1
Summary
305
1
Key Terms
305
1
Discussion Questions
306
3
Internet Questions
306
3
Customer Relationship Management
309
25
Introduction
311
1
Defining Customer Relationship Management
312
1
Customer Relationship Management's Role in Supply Chain Management
313
1
Key Tools and Components of Customer Relationship Management
314
10
Segmenting Customers
314
3
Predicting Customer Behaviors
317
1
Customer Profitability Determination
317
1
Personalizing Customer Communications
317
1
Automated Sales Force Tools
318
1
Customer Service Capabilities
319
5
Designing and Implementing a Successful Customer Relationship Management Program
324
4
Creating the Customer Relationship Management Plan
325
1
Involving Customer Relationship Management Users from the Outset
325
1
Selecting the Right Application and Provider
325
1
Integrating Existing Customer Relationship Management Applications
326
1
Establishing Performance Measures
327
1
Providing Training for Customer Relationship Management Users
327
1
Some Customer Relationship Management Application Providers
328
2
Oracle
328
1
Siebel Systems
329
1
Future Trends in Customer Relationship Management
330
1
Summary
331
1
Key Terms
331
1
Discussion Questions
331
3
Internet Questions
332
2
Facility Location Decisions
334
28
Introduction
336
1
Location Strategies
337
2
Critical Location Factors
339
9
Regional Trade Agreements and the World Trade Organization
340
1
Competitiveness of Nations
341
1
Government Taxes and Incentives
342
1
Currency Stability
343
1
Access and Proximity to Markets/Customers
343
1
Environmental Issues
344
1
Labor Issues
345
1
Right-to-Work Laws
345
1
Access to Suppliers and Cost
345
1
Utility Availability and Cost
346
1
Quality-of-Life Issues
346
2
Land Availability and Cost
348
1
Facility Location Models
348
4
The Weighted-Factor Rating Model
348
1
The Break-Even Model
349
1
The Center-of-Gravity Model
350
2
Helpful On-Line Information for Location Analysis
352
2
Business Clusters
354
3
Summary
357
1
Key Terms
357
1
Discussion Questions
357
5
Internet Questions
358
1
Spreadsheet Problems
358
4
Service Response Logistics
362
34
Introduction
363
1
An Overview of Service Operations
364
9
Service Productivity
365
1
Global Service Issues
366
1
Service Strategy Development
366
1
The Service Delivery System
367
1
Service Location and Layout Strategies
368
5
Supply Chain Management in Services
373
1
The Primary Concerns of Service Response Logistics
374
18
Managing Service Capacity
374
4
Managing Waiting Times
378
8
Managing Distribution Channels
386
4
Managing Service Quality
390
2
Summary
392
1
Key Terms
392
1
Discussion Questions
392
4
Internet Questions
393
1
Spreadsheet Problems
393
3
Case Studies
396
11
Dr. Martin's Office
396
4
Mass Customization at the Gravatai Automotive Industrial Complex
400
7
Part 5 Sustaining Competetive Advantage
407
61
Supply Chain Process Integration
409
22
Introduction
410
1
The Supply Chain Integration Model
411
9
Identify Critical Supply Chain Trading Partners
411
1
Review and Establish Supply Chain Strategies
412
1
Align Supply Chain Strategies with Key Supply Chain Process Objectives
412
3
Develop Internal Performance Measures for Key Process Effectiveness
415
1
Assess and Improve Internal Integration of Key Supply Chain Processes
416
1
Develop Supply Chain Performance Measures for the Key Processes
417
1
Assess and Improve External Process Integration and Supply Chain Performance
417
2
Extend Process Integration to Second-Tier Supply Chain Partners
419
1
Reevaluate the Integration Model Annually
420
1
Obstacles to Process Integration Along the Supply Chain
420
8
The Silo Mentality
420
2
Lack of Supply Chain Visibility
422
1
Lack of Trust
423
2
Lack of Knowledge
425
1
Activities Causing the Bullwhip Effect
425
3
Summary
428
1
Key Terms
428
1
Discussion Questions
428
3
Internet Question
429
2
Performance Measurement Along the Supply Chain
431
23
Introduction
433
1
Viewing the Supply Chain as a Competitive Weapon
433
4
Understanding End Customers
435
1
Understanding Supply Chain Partner Requirements
435
1
Adjusting Supply Chain Member Capabilities
435
2
Traditional Performance Measures
437
3
Use of Organization Costs, Revenue, and Profitability Measures
437
1
Use of Performance Standards and Variances
438
1
Use of Firm-Wide Productivity and Utilization Measures
438
2
World-Class Performance Measurement Systems
440
1
Developing World-Class Performance Measures
440
1
Supply Chain Performance Measurement Systems
441
3
Specific Supply Chain Performance Measures
442
2
The Balanced Scorecard
444
1
The Supply Chain Operations Reference Model
445
5
Summary
450
1
Key Terms
450
1
Discussion Questions
450
4
Internet Questions
452
2
Looking to the Future of Supply Chain Management
454
14
Introduction
456
1
Expanding the Supply Chain
457
2
Extending Progress Integration Throughout the Supply Chain
457
1
The Global Expansion of Supply Chains
458
1
The Greening of Supply Chains
459
1
Increasing Supply Chain Responsiveness
459
2
Reducing Supply Chain Costs
461
5
Reducing Purchasing Costs
462
1
Outsourcing Supply Chain Management Functions
462
1
Managing Inventories Along the Supply Chain
463
3
Summary
466
1
Key Terms
466
1
Discussion Questions
466
2
Internet Question
466
2
Case Studies
468
8
Cisco Systems: The Supply Chain Story
468
5
Genexis and the Brazilian Pharmaceutical Industry
473
3
Appendixes
476
2
Glossary
478
9
Author Index
487
5
Subject Index
492