PART I THE CHANGING CONTEXT FOR QUALITY MANAGEMENT IN BEHAVIORAL HEALTH

The Changing Health Services Environment and Its Impact on Quality Management in Behavioral Health

Warwick G. Troy

Sharon A. Shueman

Challenges to the Preservation of Quality in Cost-Contained Behavioral Health Systems

Steven S. Sharfstein

Anne M. Stoline

PART II TOOLS FOR QUALITY MANAGEMENT

Protecting the Consumer: Issues in the Development and Implementation of Practice Guidelines

Judith Emerson

George Stricker

Information Management for Clinical Decision Making

Ron L. Meredith

Stephen L. Bair

G. R. Ford

Quality Improvement: Current Research in Outcome Management

Michael J. Lambert

Jonathan C. Huefner

Curtis W. Reisinger

Provider Profiling as a Quality Improvement Tool

Sharon A. Shueman

Nancy E. Lane

PART III QUALITY MANAGEMENT IN PRACTICE

The Role of the Managed Care Organization in Ensuring Quality of the Service System: Maintaining the Full Continuum of Services

Susan J. Penner

Critical Indicators of Quality of a Service System: What Graduate School Never Taught You about Accountability

Sharon A. Shueman

Kathy Allen

Challenges to Quality Management in the Public Sector

Susan J. Penner

Sheila Baler

Margaret Walkover

Edward Cohen

Quality Management Practice Issues in Behavioral Health Groups

David A. Young

Stephen Long

Ensuring Quality in the Treatment of Chemical Dependency

David A. Zanis

A. Thomas McLellan

Quality Management in Practice: Re-visioning Practice Guidelines to Improve Treatment of Anxiety and Traumatic Stress Disorders

Daniel J. Abrahamson

Karen W. Saakvitne

Practice Guidelines Regarding the Conduct of Psychotherapy with Children and Adolescents

Richard J. Morris

Yvonne P. Morris

Using Practice Guidelines for Quality Improvement in the Treatment of Depressive Disorders in Managed Delivery Systems

Michael Jospe

PART IV FOR THE GOOD OF THE PUBLIC: REGULATING BODIES AND THEIR ROLES

Governmental Initiatives in the Area of Quality Assurance

Patrick H. Deleon

Nancy K. Gilmore-Lee

Stephen A. Ragusea

Paul A. Eckert

The Role of External Entities in the Quality Management Process: The National Committee for Quality Assurance

Maureen Mangotich

Licensing and Credentialing as Quality Management Tools in Behavioral Health Care

Judy E. Hall

Legal and Quality of Care Issues for Providers in Managed Behavioral Health Care Arrangements

Shirley Ann Higuchi

Cherie Jones

Role of Professional Organizations in Advancing Quality of Care within the Behavioral Health Professions

William L. Claiborn

The Consumer's Role in Assessing Quality

Barry Blackwell

Kathleen Eilers

Don Robinson, Jr.

Afterword

Warwick G. Troy

Sharon A. Shueman

Index