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Tables of Contents for Logistics and Supply Chain Management
Chapter/Section Title
Page #
Page Count
Preface
ix
Logistics and competitive strategy
1
34
Competitive advantage
4
6
Gaining competitive advantage through logistics
10
3
The mission of logistics management
13
2
The supply chain and competitive performance
15
8
The changing logistics environment
23
10
Summary
33
2
The customer service dimension
35
34
The marketing and logistics interface
37
2
What is customer service?
39
5
Customer service and customer retention
44
3
Service-driven logistics systems
47
9
Setting customer service priorities
56
5
Setting service standards
61
7
Summary
68
1
Measuring logistics costs and performance
69
32
The concept of total cost analysis
72
2
Principles of logistics costing
74
3
Logistics and the bottom line
77
6
Logistics and shareholder value
83
2
Customer profitability analysis
85
7
Direct product profitability
92
3
Cost drivers and activity-based costing
95
4
Summary
99
2
Benchmarking the supply chain
101
24
What to benchmark?
106
1
Benchmarking the logistics process
107
3
Mapping supply chain processes
110
6
Supplier and distributor benchmarking
116
1
Setting benchmarking priorities
117
5
Identifying logistics performance indicators
122
2
Summary
124
1
Managing the global pipeline
125
22
The trend towards globalization in the supply chain
129
8
The challenge of global logistics
137
4
Organizing for global logistics
141
4
The future
145
1
Summary
146
1
Strategic lead-time management
147
30
Time-based competition
149
8
The concept of lead time
157
5
Logistics pipeline management
162
2
Logistics value engineering
164
3
The lead-time gap
167
9
Summary
176
1
Just-in-time and `quick response' logistics
177
36
The Japanese philosophy
185
3
Implications for logistics
188
4
`Quick response' logistics
192
3
Vendor managed inventory
195
4
Logistics information systems
199
2
Logistics systems dynamics
201
6
Production strategies for quick response
207
5
Summary
212
1
Managing the supply chain
213
42
Creating the logistics vision
215
1
The problems with conventional organizations
216
5
Developing the logistics organization
221
8
Logistics as the vehicle for change
229
2
The need for integration
231
3
Managing the supply chain as a network
234
3
Process integration and ECR
237
3
Co-makership and logistics partnerships
240
5
Supplier development
245
3
Summary
248
1
Appendix
249
6
Leading-edge logistics
255
34
The new organizational paradigm
259
5
Managing the supply chain of the future
264
7
The role of information in the virtual supply chain
271
3
Making change happen
274
12
Summary
286
3
Index
289