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Tables of Contents for Sharing Expertise
Chapter/Section Title
Page #
Page Count
Preface
xi
Acknowledgments
xix
I Overview and Background
1
76
Why Organizations Don't ``Know What They Know'': Cognitive and Motivational Factors Affecting the Transfer of Expertise
3
24
Pamela J. Hinds
Jeffrey Pfeffer
Cognitive Limitations
4
6
Motivational Limitations
10
7
Overcoming Barriers to Transferring Expertise
17
4
The Role of Technology
21
1
Conclusion
22
5
A Critical Evaluation of Knowledge Management Practices
27
30
Marleen Huysman
Dirk de Wit
Knowledge Sharing and Organizational Learning
29
4
Introduction to the Research
33
2
Knowledge Sharing in Practice
35
6
Analysis: Identifying Traps and Ways to Avoid Them
41
10
Concluding Remarks
51
6
Coming to the Crossroads of Knowledge, Learning, and Technology: Integrating Knowledge Management and Workplace Learning
57
20
Bill Penuel
Andrew Cohen
Different Learning Processes for Different Situations
58
3
Knowledge Management Processes That Support Newcomer Learning
61
6
Knowledge Management Processes That Support Expert Learning
67
6
Conclusion
73
4
II Studies of Expertise Sharing in Organizations
77
122
Emergent Expertise Sharing in a New Community
81
30
Geraldine Fitzpatrick
The Case
83
3
The Work
86
5
Bootstrapping through Getting the Work Done
91
10
Expertise as Embodied Knowledge
101
5
Conclusion
106
5
Sharing Expertise: Challenges for Technical Support
111
26
Volkmar Pipek
Joachim Hinrichs
Volker Wulf
Expertise Sharing in Maintenance Engineering
113
8
Expertise Sharing in a Network of Trainers and Consultants
121
7
Discussion
128
5
Conclusion
133
4
Locating Expertise: Design Issues for an Expertise Locator System
137
22
Kate Ehrlich
Leveraging Knowledge in an Organization
138
4
Requirements for the Design of an Expertise Locator
142
3
Expertise Locator Design
145
10
Discussion
155
4
Who's There? The Knowledge-Mapping Approximation Project
159
20
Mark S. Ackerman
James S. Boster
Wayne G. Lutters
David W. McDonald
The KMA Project: Looking for Approximation Techniques
161
1
Pilot Study Site
162
2
Data Collection
164
6
Findings from the Pilot Study
170
5
Conclusions and Future Work
175
4
Enabling Communities of Practice at EADS Airbus
179
20
Roland Haas
Wilfried Aulbur
Sunil Thakar
Knowledge Management
179
5
Communities of Practice
184
7
A Web-Based System for Collecting and Distributing Knowledge
191
4
Lessons Learned and Experiences Gathered
195
2
Summary
197
2
III Exploring Technology for Sharing Expertise
199
204
Using a Room Metaphor to Ease Transitions in Groupware
203
54
Saul Greenberg
Mark Roseman
Gaps in Groupware
204
3
Features Inherent in a Room Metaphor
207
7
TeamWave Workplace
214
7
Transitions between Individual and Group Work
221
5
Transitions between Synchronous and Asynchronous Collaboration
226
7
The Transition from Being Aware of Who Is Around to Working Together in Real Time
233
5
The Transition from a Technical Space to a Social Place for Work
238
7
Related Work
245
3
Summary
248
9
NewsMate: Providing Timely Knowledge to Mobile and Distributed News Journalists
257
18
Henrik Fagrell
Use Scenario
259
6
The NewsMate System
265
3
Related Systems
268
2
Discussion
270
5
Supporting Informal Communities of Practice within Organizations
275
24
R. T. Jim Eales
Related Work
277
1
Learning in the Wild
278
1
Collaborative Support Systems
279
9
The Importance of Demonstrations
288
3
Outline of a Collaborative Support System
291
2
Design Issues
293
1
Conclusion
294
5
Knowledge Communities: Online Environments for Supporting Knowledge Management and Its Social Context
299
28
Thomas Erickson
Wendy A. Kellogg
Knowledge Work as Social Work
300
5
Knowledge Communities
305
17
Concluding Remarks
322
5
Expert-Finding Systems for Organizations: Problem and Domain Analysis and the DEMOIR Approach
327
32
Dawit Yimam-Seid
Alfred Kobsa
Problem Analysis
328
5
Automatic Expert Finders
333
3
Positioning Automatic Expert Finders
336
2
Domain Analysis
338
10
The DEMOIR Approach
348
5
Conclusion and Future Research
353
6
Automated Discovery and Mapping of Expertise
359
24
Mark Maybury
Ray D'Amore
David House
Previous Work
360
2
Evolving Framework for Expertise Management
362
3
MITRE's MII Expert Finder
365
6
MII XperNet
371
7
Lessons Learned/Future Work
378
5
OWL: A System for the Automated Sharing of Expertise
383
20
Frank Linton
Recommender Systems
384
3
User Observation
387
4
Individualized Recommendations
391
4
Discussion
395
2
Further Work
397
3
Summary
400
3
List of Contributors
403
4
Index
407