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Tables of Contents for Building Effective Helping Skills
Chapter/Section Title
Page #
Page Count
Preface
vii
PART ONE Toward Developing the Professional Self
1
84
Increasing Self-Awareness
3
22
The Importance of Self-Awareness
3
4
Toward Understanding Your Responses
7
15
Dealing with Present Pressures
22
3
Conscious Self-Control and Ethical Behavior
25
21
The Role of Professional Values
25
3
The Importance of Professional Ethics
28
3
Legally Mandated Assumptions and Duties
31
3
Resolving Ethical Dilemmas: The Weighting of Outcomes
34
6
A Framework for Self-Control
40
6
Acquiring a Knowledge Base
46
22
The Professional Knowledge Base
46
4
The Response Systems: A Conceptual Framework
50
4
Cultural Influences on Response Systems
54
7
Using the Framework and Knowledge Base to Assess and Plan
61
7
Thinking Skills
68
17
Five Styles of Thinking
68
11
Assumptions: The Foundation of Worker Mistakes
79
6
PART TWO Toward Developing the Helping Relationship
85
62
Tuning In to the Client
87
15
Preliminary Tuning In
88
9
Interactional Tuning In: The Foundation for Empathy
97
5
Engaging the Client and Focusing Work
102
23
Preliminary Engagement
103
5
Interactive Engagement
108
6
Problem-Based Engagement
114
5
Maintaining Engagement with the Client
119
6
Tuning In and Engaging Larger Systems
125
22
Tuning In to Individual Diversity in the Larger System
126
2
Tuning In to the Commonality among Individuals in the larger System
128
9
Engagement with larger Client Systems
137
2
Tuning In to Larger Systems: Some Examples
139
8
PART THREE Toward Developing an Accurate Understanding
147
72
Listening and Observing Skills
149
22
Promoting Exploratory Communication
149
10
Using Observational Skills in Client Communication
159
12
Exploratory Questioning Skills
171
22
Questioning Formats to Avoid
171
5
Using Questions to Explore Client Situations
176
1
Questions to Explore the Situation Parameters
177
2
Questions to Explore Client Response Systems
179
9
Questions to Explore Larger Client Systems
188
5
Reflective Responding Skills
193
12
The Outcomes of Reflection
193
1
The Elements of Reflection
194
11
Transitional Responding to Deepen the Exploration
205
14
The Mechanics of Transitional Responding
206
13
PART FOUR Toward Focused and Helpful Responding
219
73
Change Facilitating and Interventive Questions
221
20
Using Change-Focused Questioning
221
2
Types of Change-Focused Questioning Strategies
223
18
Supporting and Developing a Working Alliance
241
13
Enhancing Motivation in the Working Alliance
241
4
Nurturing the working Alliance
245
4
Focusing the Client Work
249
5
Managing Threats to the Working Alliance
254
17
Threats to the Working Alliance: A Relational View of Resistance
254
1
Protecting and Salvaging the Working Alliance
255
16
Maintaining Gains While ending the Helping Relationship
271
21
Client Responses to Ending
271
3
Past, Present, and Future: The Keys to Healthy Ending
274
18
Appendix
292
19
References
311
9
Index
320