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Tables of Contents for E-Business 2.0
Chapter/Section Title
Page #
Page Count
Foreword
xv
New Business Models and the Creation of Wealth
xv
Preface
xix
What This Book Is About
xx
Acknowledgments
xxiii
Moving From E-Commerce to E-Business
1
32
Are You Ready?
3
1
Linking Today's Business with Tomorrow's Technology
4
3
Defining e-Business: Structural Transformation
7
5
Challenging Traditional Definitions of Value
12
7
Engineering the End-to-End Value Stream: e-Business Webs
19
3
Harvesting the Partnerships: e-Business Core Competencies
22
2
Creating the New Technoenterprise: Integrate, Integrate, Integrate
24
5
Needed: A New Generation of e-Business Leaders
29
1
Memo to the CEO
30
3
Spotting E-Business Trends
33
34
Trends Driving e-Business
36
2
Customer-Oriented Trends
38
6
e-Service Trends
44
6
Organizational Trends
50
3
Employee Megatrends
53
1
Enterprise Technology Trends
54
4
General Technology Trends
58
6
What These 20 Trends Have in Common
64
1
Memo to the CEO
65
2
Digitizing the Business: E-Business Patterns
67
38
e-Business Patterns: The Structural Foundation
69
7
The e-Channel Pattern
76
6
The Click-and-Brick Pattern
82
5
The e-Portal Pattern
87
4
The e-Market Maker Pattern
91
3
The Pure-E ``Digital Products'' Pattern
94
7
Memo to the CEO
101
4
Thinking E-Business Design: More Than Technology
105
34
The Race to Create Novel e-Business Designs
108
2
Self-Diagnosis
110
3
Reverse the Value Chain
113
2
Choose a Focus
115
4
Execute Flawlessly
119
15
Lessons from e-Business Design
134
2
Memo to the CEO
136
3
Constructing the E-Business Architecture: Enterprise Apps
139
30
Trends Driving e-Business Architecture
142
5
Problems Caused by Lack of Integration
147
2
The New Era of Cross-Functional Integrated Apps
149
14
e-Business Architecture = Integrated Application Frameworks
163
3
Memo to the CEO
166
3
Integrating Processes to Build Relationships: Customer Relationship Management
169
34
The Basics of Customer Relationship Management
171
7
The New CRM Architecture: Organizing around the Customer
178
9
Integration Requirements of the Next-Generation CRM Infrastructure
187
5
Next-Generation CRM Trends
192
5
A Roadmap for Managers
197
4
Memo to the CEO
201
2
Transforming Customer Contact Into Revenue: Selling-Chain Management
203
36
The Basics of Selling-Chain Management
205
10
Business Forces Driving the Need for Selling-Chain Management
215
4
Technology Forces Driving the Need for Selling-Chain Management
219
5
The Universal Business Problem: Managing the Order Acquisition Process
224
2
Elements of Selling-Chain Infrastructure
226
7
Case Studies in Selling-Chain Management
233
4
Memo to the CEO
237
2
Building the E-Business Backbone: Enterprise Resource Planning
239
32
The Basics of Enterprise Resource Planning
243
8
ERP Decision = Enterprise Architecture Planning
251
5
ERP Use in the Real World: Three Case Studies
256
5
ERP Implementation: Catching the Bull by the Horns
261
4
ERP Architecture and Toolkit Evolution
265
4
Memo to the CEO
269
2
Implementing Supply Chain Management and E-Fulfillment
271
36
The Basics of Supply Chain Management
274
6
Internet-Enabled SCM
280
8
e-Supply Chain Fusion
288
3
Management Issues in e-Supply Chain Fusion
291
4
The Continuing Evolution of e-Supply Chains
295
7
A Roadmap for Managers
302
3
Memo to the CEO
305
2
Demystifying E-Procurement: Buy-Side, Sell-Side, Net Markets, and Trading Exchanges
307
42
Evolution of e-Procurement Models
309
13
Evolution of Procurement Processes
322
4
e-Procurement Infrastructure: Integrating Ordering, Fulfillment, and Payment
326
5
e-Procurement Analysis and Administration Applications
331
2
Marketplace Enablers
333
4
A Roadmap for e-Procurement Managers
337
9
Memo to the CEO
346
3
Business Intelligence: The Next Generation of Knowledge Management
349
36
Evolution of Knowledge Management (KM) Applications
351
9
Elements of Business Intelligence Applications
360
9
Business Intelligence Applications in the Real World
369
5
Technical Elements of the Business Intelligence Framework
374
2
Core Technologies: Data Warehousing
376
3
A Roadmap for Managers
379
2
Memo to the CEO
381
4
Developing the E-Business Design: Strategy Formulation
385
38
Roadmap to Moving Your Company into e-Business
388
27
Case Study of e-Business Design in Action: ETRADE
415
5
Memo to the CEO
420
3
Translating E-Business Strategy Into Action: E-Blueprint Formulation
423
38
Setting the Stage for e-Blueprint Planning
425
8
Basic Phases of e-Blueprint Planning
433
19
Communicate, Communicate, Communicate
452
1
The Serious Business of e-Business Blueprint Planning
453
5
Memo to the CEO
458
3
Mobilizing the Organization: Tactical Execution
461
36
Roadmap to Tactical Execution
463
3
Tactical e-Project Management
466
5
e-Development Process
471
14
Infostructure Management
485
6
Adoption Management
491
2
Measurement for Learning and Improvement
493
1
Memo to the CEO
494
3
Endnotes
497
8
Index
505