search for books and compare prices
Tables of Contents for Agents of Change
Chapter/Section Title
Page #
Page Count
Acknowledgments
vii
List of Figures
ix
Part I. Introduction
Introduction
3
10
Overview of the Cases
13
12
Part II. Cases
AT&T: Cooperation is not Enough
25
21
Ferrovie dello Stato (The Italian State Railways): A Vision without Agreement
46
19
Lucent: Toward Strategic Engagement
65
21
Electricite de France: Moving Toward the National Policy Level
86
21
Part III. The Intervention Approach
A ``Full Engagement'' Approach to Intervention
107
21
Techniques and Methods
128
15
The Consultant Role: Transference and Counter-transference
143
22
Part IV. The Emerging Stakeholder Regime
Assessing the Interventions: Achievements and Limitations
165
15
The Current Impasse
180
19
Toward Post-industrial Relations
199
14
Notes
213
10
Bibliography
223
6
Index
229