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Tables of Contents for Six Sigma Beyond the Factory Floor
Chapter/Section Title
Page #
Page Count
Preface
xv
Part I The Case for Six Sigma Beyond the Factory Floor
A Holistic View of Six Sigma
3
28
The Impact of Six Sigma Beyond the Factory Floor
8
5
Intangible Impact
12
1
Integration of Process Design, Process Improvement, and Process Control
13
2
The Essence of Six Sigma
15
9
Deployment Aspects
16
2
Improvement Projects
18
2
Six Sigma Methods and Tools
20
4
Roles of Six Sigma Leaders
24
3
The Rest of the Story
27
1
Summary
28
1
References
29
2
Addressing the Fundamental Barrier: ``We're Different!''
31
36
Why Six Sigma Hasn't Been Deployed Holistically
32
6
Some Potential Root Causes
33
3
The Fundamental Barrier
36
2
What's Different?
38
11
Conceptual Differences
39
4
Technical Differences
43
6
What's Similar?
49
13
What Is Process Thinking?
58
4
Summary
62
1
References
63
4
Part II Ensuring Successful Deployment
Deployment Case Studies
67
36
The Bank of America Story
68
5
Deployment Strategy
70
2
Next Steps
72
1
Commonwealth Health Corporation
73
10
Getting Started
74
1
Deployment Strategy and Initial Results
75
4
Expansion of the Effort and Current Status
79
4
Motorola Finance
83
6
Deployment Within the Audit Staff
84
2
Broader Deployment Within Finance
86
3
GE Research and Development
89
8
Corporate Research Gets Into the Act
90
1
A Strategy Takes Form
90
2
Design for Six Sigma
92
4
Some Unique Challenges
96
1
Key Deployment Lessons Learned
97
3
Summary
100
1
References
101
2
A Proven Deployment Road Map
103
52
Keys to Success
104
8
Committed and Involved Leadership
105
2
Top Talent
107
2
Supporting Infrastructure
109
3
Road Map for Leading Six Sigma
112
10
Launching the Initiative
115
1
Managing the Effort
116
1
Sustaining Momentum and Growing
117
2
The Way We Work
119
3
Tailoring the Road Map for Your Organization
122
2
Deployment Plan Elements
124
12
Strategy and Goals
125
1
Process Performance Measures
126
2
Project Selection Criteria
128
1
Project Identification and Prioritization System
129
1
Deployment Processes for Leaders
129
1
Roles of Leadership and Others
130
1
Curricula and Training System
130
2
Project and Six Sigma Initiative Review Schedule
132
1
Project Reporting and Tracking System
132
1
Audit System for Previously Closed Projects
133
1
Reward and Recognition Plan
134
1
Communication Plan
135
1
Application to Specific Businesses and Functions
136
10
Specific Business Application Areas
137
3
Specific Functions
140
6
Pitfalls to Avoid
146
3
``Begin with the End in Mind''---Take a Systems View
149
2
Summary
151
1
References
151
4
Part III Ensuring Project Success
Project Case Studies
155
38
A Six Sigma Approach to Predicting Corporate Defaults
157
17
Define
158
1
Measure
159
2
Analyze
161
4
Design
165
4
Verify
169
4
Conclusion
173
1
An Application to Legal Litigation
174
7
Background
174
1
Define
175
1
Measure
176
1
Analyze
177
1
Improve
178
1
Control
179
1
Conclusion
180
1
The Batch Records Case
181
9
Define
182
1
Measure
182
3
Analyze
185
2
Improve
187
2
Control
189
1
Conclusion
189
1
Summary
190
1
References
191
2
Improvement Happens Project by Project
193
54
Keys to Completing Successful Projects
194
19
Selecting Good Six Sigma Projects
197
8
Selecting the Right People
205
1
Using the Right Methodology
206
1
Management Project Reviews
207
4
Guidance from MBBs
211
1
Right Involvement by Functional Groups
211
1
Project Closure---Moving On to the Next Project
212
1
How Projects Can Fail
213
5
Failures in Specific Project Phases
215
3
A Holistic Model for Improvement
218
7
Integrating Process Improvement and Control
221
4
Creating the Improvement System
225
6
Using the DMADV and DMAIC Improvement Models
227
2
DMAIC Process Improvement Model
229
2
Solution-Known Projects
231
1
Training for Project Improvement
232
6
Training Beyond the Factory Floor
238
3
Summary
241
1
References
242
5
Part IV Overcoming Methods and Tools Challenges
Unique Technical Challenges in Applying the Methods and Tools
247
48
How to Think About the Tools
248
4
Additional Guidance for Real Economy Applications
252
2
Key Tools Beyond the Factory Floor
254
23
Tool Integration
254
2
Individual Tools
256
17
Some Additional Tools Particularly Useful Beyond the Factory Floor
273
4
Unique Technical Challenges Beyond the Factory Floor
277
15
Non-Normal Data Distributions
278
2
The Truth About the Normal Distribution and the Normality Assumption
280
3
Strategies For Handling Non-Normal Data
283
4
What About Discrete Data?
287
3
Lean Services?
290
2
Summary
292
1
References
293
2
Making Six Sigma Your Strategic Signature
295
18
The Strategic Signature
296
2
New Ways of Thinking
298
13
Use Six Sigma as a Leadership Development Tool
299
1
Not Only a Methodology, but Also an Infrastructure
300
3
Use Six Sigma Across All Functions, Including Customers and Suppliers
303
2
Use Six Sigma to Create a Common Corporate Culture
305
1
Manage Six Sigma Projects As a Portfolio
305
3
Think Improvement, Not Training
308
2
Putting a Stamp on the Organization
310
1
Summary
311
1
References
312
1
Appendix List of Acronyms
313
2
Index
315