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Tables of Contents for Integrated Operations Management
Chapter/Section Title
Page #
Page Count
Preface
xvii
PART I. LINKING OPERATIONS MANAGEMENT TO CUSTOMER EXPECTATIONS
Developing a Customer Orientation
1
42
Supplement A: History and Trends in OM
31
12
Supply-Chain Strategy: Aligning Operations with Customer Expectations and Supplier Processes
43
32
Operations Strategy: Aligning Operations within the Firm
75
56
Supplement B: Decision Analysis
109
22
Designing the Product-Service Bundle
131
42
PART II. SYSTEMS AND TOOLS FOR THE IMPROVEMENT OF CUSTOMER SATISFACTION
Total Quality Management
173
34
Quality Improvement Tools
207
56
PART III. THE PHYSICAL DESIGN OF OPERATIONAL SYSTEMS
Designing the Value-Adding System
263
46
Building the Global Supply Chain: Facility Location and Capacity Decisions
309
72
Supplement C: Mathematical Optimization
357
24
Facility Layout Decisions
381
42
Job Design
423
26
PART IV. THE MANAGEMENT OF OPERATIONAL SYSTEMS
Aggregate Planning
449
60
Supplement D: Forecasting
485
24
Supply-Chain Coordination: Master Scheduling and Inventory Decisions
509
52
Supplement E: Independent Demand Inventory Models
550
11
Planning and Control in Just-In-Time Systems
561
36
Planning and Control in Synchronous Value-Adding Systems
597
36
Planning and Control in Material Requirements Planning Systems
633
68
Supplement F: Queuing
681
20
Project Management
701
Supplement G: Project Planning with PERT and CPM
730
Appendix
A-1
1
Glossary
G-1
1
Photo Credits
PC-1
1
Index
I-1