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Tables of Contents for Internet Technology Handbook
Chapter/Section Title
Page #
Page Count
Preface
iii
How This Book Will Help You
v
Introduction
xix
Read This First
xxvii
Phase One: Planning the Internet Project
1
148
Getting Started on the Net
3
24
Understanding the Size, Power, and Potential of the Internet
3
1
Understanding Packets Is the Key to Understanding the Internet
4
1
The TCP/IP Protocol and Its Massive Importance to the Internet
5
1
An Analogy On How All of This Works
6
1
What Is the Internet?
7
1
The History of the Internet
8
1
Example: The Dickerson County School Board Decides to Establish a Web Site
9
6
Example: Avix Installs a Web Server on Their LAN
15
4
The Key to Understanding Server/Client Software and Hardware
19
1
Example: A Law Firm Connects Employers, Clients, and Courts
20
2
Internal Domain Names Versus Internet Domain Names
22
1
Example: Megalith Installs a Complete Set of Intranets with Internet Connections
23
2
Summary
25
2
Creating a Successful Action Plan
27
28
Implementing a System for Quality
27
1
Understanding Internal Politics
28
1
Developing the Design Process
28
2
A Worksheet That Will Take You from Design to Action Plan
30
1
Forming a Planning Team Using the Best People
30
7
Creating and Communicating Focused Objectives
37
3
Drafting the Layout of Your Proposed System
40
1
Forming a Plan for Quality Control
41
2
Exercise: Drafting the Web Site Plan (Interactive Form)
43
4
Planning the Look and Feel of the Web Site
47
1
Obtaining Access to Necessary Data
47
2
Using Failure Mode and Effects Analysis to Avoid Problems
49
3
Issues to Consider to Avoid Problems
52
3
Taking Inventory of Existing Resources
55
16
Resources Needed for Success
56
1
Checklist of Implementation Resources
57
2
Preparing to Audit
59
1
Conducting the Audit
60
2
Reporting to the Project Committee
62
1
In-House Versus Leased Server
63
1
Understanding and Anticipating Customer/User Needs
63
2
Computing Time and Monetary Commitments
65
2
How to Ask Management for Additional Resources
67
3
Summary
70
1
Getting a Handle on Security, Virus Protection, Encryption, Access, and Privacy Issues
71
36
How to Think about Security
71
1
Security Policies and Procedures
72
2
Sample Security Policy
74
2
Another Policy Statement
76
1
The Three Steps to an Effective Security Policy
77
21
Proper Utilization of the Internet
98
1
Education and Training
98
1
Special Circumstances Require Special Precautions
99
1
Understanding Viruses and How to Combat Them
100
7
Creating the Corporate Internet Policy
107
18
Overview of the Internet Policy Creation Process
107
1
Where to Begin Writing Your Policy
108
3
What a Properly Formatted Policy Looks Like
111
1
Mission, Goals, and Access
112
2
What If Our Company Doesn't Already Have Policy Statements?
114
1
When Your Company Already Has Existing Policy Statements
115
3
Publishing the Policy and Getting Corporatewide Buy-In
118
1
Enforcing the Policy
119
3
Updating the Policy
122
1
Making Specific Exceptions
123
1
Is Manager's Role in Corporate Policy Statements
124
1
Finding, Evaluating, and Contracting Vendor Assistance
125
24
Developing a Relationship with a Supplier
126
1
Evaluating a Connectivity Service
127
4
Evaluating a Telecommunications Company
131
3
Purchasing Software
134
3
Checklist to Use Before Selecting a Software Vendor
137
3
Checklist to Use Before Selecting a Hardware Vendor
140
1
Selecting and Evaluating Technical Support and Outside Contractors
141
2
How to Negotiate the Contract
143
2
Establishing Proper Relationships with Suppliers
145
4
Phase Two: Implementation of the Project
149
170
Selecting Hardware
151
24
Constructing an Effective Web Server
151
8
Calculating the Amount of Hardware Needed
159
1
Estimating Hardware Costs
160
4
Getting Bids on Hardware
164
1
Obtaining Requests for Quotes
165
2
Supplier Guarantees on Quality Components
167
3
Evaluating the Bids You Receive
170
3
Summary
173
2
Selecting Software
175
26
Selecting the Best Internet Technology Software
175
2
Analyzing Server Support Software
177
1
Checklist of Server Software Needs
178
6
Selecting the Browser
184
2
Selecting Software to Create Content
186
1
Checklist for Web Page Creation Software
186
3
Selecting Security Software
189
1
Selecting Utilities and Programming Languages
190
3
Selecting Vertical Applications and Custom-Designed Software
193
2
Other Software Options and Actions
195
6
Establishing an Internet Connection
201
24
Evaluating the ISP
202
2
Forming a Direct Internet Connection
204
1
Selecting the Right Connection
205
7
Exercise: Calculate Connection Needs (A Progressive Checklist)
212
6
Offering Internet Access to Existing LANs
218
1
Outside Access to Your Internet
219
1
Connecting the Intranet to the Internet
219
2
Connecting Two or More Distant Intranets
221
1
Accessing and Running a Web Site Remotely
221
1
Prototyping the Components of the System
222
1
Summary
223
2
Understanding HTML
225
28
Contents of a Web Page
225
1
What is HTML?
226
3
Understanding Critical HTML Tags
229
1
Using an HTML Editor
229
8
Minimizing Programming for Maximum Efficiency
237
2
Dynamic Yet Secure Linking Through http: and https:
239
1
Maintaining Secure File Transfers Through ftp
240
1
Increasing Site Appeal
240
4
Style Sheets and Design Guidelines
244
1
Demonstration: A Walk Through Page Layout Using FrontPage Editor
245
6
Summary
251
2
Implementing Different Types of Intranet
253
20
The Intranet
253
1
Setting Up the Intranet Using Windows NT
254
2
Establishing Intranet-Based Training
256
2
Establishing Customer Service/Technical Support on An Intranet
258
2
Maintaining Supplier Relations on An Internet/Intranet Site
260
1
Using Discussion Areas and Workgroup Intranets
261
2
Gaining Wide Area Control of the Organization
263
1
Determining the Structure of Your Intranet
264
7
Summary
271
2
Training Employees to Use Internet Technology
273
18
Understanding the Importance of Training
273
3
Designing Easy-to-Understand Training Materials
276
1
Understanding Instructional Design
277
1
Evaluating Student/User Capabilities
278
2
How Much Effort Is Required to Create or Modify Materials?
280
1
Checklist for Successful Training
281
1
Using the Intranet to Deliver Training
281
1
Testing the Effectiveness of Training
282
1
Continuous Improvement of Training
283
1
Example of a Training Package You Can Use to Introduce the Internet
284
7
Day-to-Day Operations: Procedures, Maintenance, and Monitoring
291
28
What Is Job and Task Analysis?
291
1
How to Perform Job and Task Analysis
292
4
Gaining Knowledge Through Job and Task Analysis
296
4
Writing Procedures or Work Instructions
300
4
Creating a Job Description, List of Skills, Competency Checks, and Training Programs
304
2
Developing Training Materials
306
2
Storing Documentation on the Intranet
308
1
Keeping the Web Site Alive and Productive
309
1
Using In-House Technicians
309
1
Methods of Problem Prevention
310
1
Corrective Actions and Preventive Actions
311
2
Web Site Reporting
313
6
Phase Three: Running the Network
319
148
The Internet and the Law
321
18
Understanding Contract Basics
321
1
Negotiation Tips
322
1
Important Terms in Your Agreement
322
5
Non-negotiable Agreements
327
1
Modification of an Agreement
328
1
Understanding Copyright Issues
329
2
Trademarks and Service Marks
331
1
Confidentiality and Noncompetition Agreements and Trade Secrets
331
1
Creating Effective Internet Use Policies
332
5
Sales on the Internet
337
2
Auditing the Internet or Intranet System
339
18
Understanding the Audit Cycle
339
6
Writing an Internal Audit Policy
345
1
Writing the Audit Procedures
346
1
Developing Work Instructions
346
1
Selecting an Auditor
347
6
A Checklist for Auditing Your Internet System
353
4
Marketing the Internet Site
357
28
Promoting Your Web Pages Internally
357
2
Good Ideas for Web Site Components for Internal Personnel
359
2
Promoting Your Web Site to the Outside World
361
3
Using Internet Search Engines
364
7
Components to Put on External Web Pages to Promote Their Use
371
7
Case Study: ASR's Web Site
378
7
Finding and Developing Sources of Content
385
20
Structuring Your Existing Databases of Information
386
2
Validating Data on Your Web Site
388
1
Document Management
389
2
Forming a Content Team
391
5
Publishing to a Web Site
396
1
Controlling the Quality of Content
396
5
Organizing the Flow of Content
401
2
Summary
403
2
Measuring the Success of an Internet Site
405
26
A Primer on Statistical Process Control
405
6
How Do You Know If Your Web Sites Are a Success?
411
2
Setting Up Software to Monitor Internet Technology
413
4
Methods for Measuring the Popularity of a Web Site
417
6
Evaluating Customer Feedback
423
1
Increasing the Efficiency of Web Sites
424
4
Avoiding Web Site Pitfalls in Efficiency
428
3
Expanding Your Internet System
431
20
Setting Targets to Indicate Expansion
431
1
Other Technologies That Can Be Used with the Internet or with Intranets
432
6
Incorporating Marketing Plans to Include Your Internet Site or Intranet
438
1
Continuous Improvement and Other Strategies to Use
439
1
Counterpoint: Some New Technologies Are Really Not Needed
440
1
When Do You Need to Expand?
440
1
Eight Steps to Take for Expansion
441
8
Summary
449
2
Troubleshooting the Internet
451
16
What to Do When the Web Goes Down
451
7
Avoiding Micromanagement
458
1
Creating and Using a ``Book of Knowledge''
459
2
Finding Help Within the Company
461
1
Locating Outside Help
462
1
Keeping Senior Management Happy
463
2
Providing Additional Training
465
2
Appendices
467
36
A Glossary of Technical Terms and Acronyms
469
6
B Example Request for Quote from a Real Network Build Situation
475
22
C Key Internet Resource Sites
497
6
Index
503