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Tables of Contents for Quality Manager's Complete Guide to Iso 9000 2000 Supplement
Chapter/Section Title
Page #
Page Count
Preface
vi
Introduction
vii
Preview of the Year 2000 Version of ISO 9001
1
104
The Changes in ISO 9001
1
3
The Discussion of the Impending Standard
4
1
Opening Discussion--General Comments on the 1994 Version of ISO 9001
4
1
Section 4.0--Quality Management Systems Requirements
5
2
Section 5 of ISO 9001:2000 Covers Management Responsibility
7
3
Section 5.4 of ISO 9001:2000 Covers Management Responsibility
10
4
Sections 5.5 and 5.6 of Management Responsibility
14
4
Sections 6.1 and 6.2 of ISO 9001:2000--Resource Management
18
4
Resource Management--Sections 6.3.1 and 6.3.2
22
6
Resource Management--Section 6.3.3--Work Environment
28
6
Process Managemen--Section 7.1
34
5
Section 7.2 of ISO 9001:2000--Customer-Related Processes
39
2
Process Management--Section 7.2--Customer-Related Processes
41
6
Section 7.2--Customer-Related Processes
47
4
Element 7.3--Design and Development
51
2
Elements 7.3.2 and 7.3.3--Design Inputs and Outputs
53
2
Section 7.4--Purchasing
55
5
Section 7.5--Production and Service Operations
60
3
Section 7.6--Control of Nonconformity
63
3
Section 7.7--Post-Delivery Services
66
4
Section 8--Measurement, Analysis, and Improvement
70
6
Section 8.2.1.2--Internal Audit
76
7
Sections 8.2.2 and 8.2.3--Measurement of Processes and Products
83
8
Section 8.2.4--Control of Measuring, Inspection, and Test Equipment
91
3
Section 8.3--Analysis of Data
94
4
Section 8.4--Improvement
98
5
Summary
103
2
How to Select and Train Internal ISO 9000 Auditors
105
18
Policy
105
1
Procedures
106
1
Work Instructions
107
3
How to Select an Auditor
110
3
How a Person Becomes an ISO 9000 Auditor
113
1
The Best Way to Train the Auditors
114
1
The Audit Cycle
115
6
Additional Considerations for Auditing Beyond ISO 9000
121
1
Summary
122
1
Questions from Our Readers
123
46
New Questions for 1999
123
7
Questions from Previous Supplements
130
39
How to Write Procedures, Work Instructions, Job Descriptions, and Training Materials at the Same Time
169
28
What Is Job and Task Analysis?
169
1
How to Perform a Job and Task Analysis
170
4
How to Gain Knowledge through Job and Task Analysis
174
4
How to Write Your Procedure or Work Instructions Based on the Data from Job and Task Analysis
178
5
How to Create a Job Description, List of Skills, Competency Checks, and Training Program
183
6
How Training Materials Can Be Quickly Developed from Job and Task Analysis Related Information
189
2
When to Use a Flowchart with Job and Task Analysis
191
1
Conclusion and Caution
191
6
ISO 9000 and the Service Industry
197
20
Review of ISO 9004-2
197
1
How a Service-Based Company Implements ISO 9001
198
2
ISO 9000 in Education and Training Organizations
200
3
ISO 9000 and the Legal Profession
203
3
ISO 9000 and the Hospitality Industry
206
7
ISO 9000 in Telecommunications
213
2
Conclusion--There Are Lessons for All Companies
215
2
ISO 9000 in Specific Industries
217
20
The Pressure Equipment Industry
217
3
The Chemical Industry
220
2
Software and ISO 9000
222
5
The Road Freight Transport Industry
227
4
The Construction Industry
231
4
Conclusion
235
2
ISO 9000 and the Internet
237
20
What Is the Internet?
237
1
How to Gain Access to the Internet
238
1
Uses of the Internet for Quality Professionals
238
5
Examples of Internet Resources Related to ISO 9000-- World Wide Web
243
6
Examples of Internet Resources Related to ISO 9000--Mailing Lists
249
5
Other Means of Accessing Internet Resources Related to ISO 9000
254
2
Where to Get Further Information on Using the Internet
256
1
The Automotive Industry Embraces ISO 9000 in QS-9000
257
26
The Major Impact of QS-9000
257
1
A Look at the Requirements
258
1
How to Cope with the Requirements
259
1
Plan into Policy
260
1
First Example---Element 4.1, Management Responsibility
261
1
A Second Example from QS-9000---Process Control
262
5
How You Are Audited
267
2
The First Helpful Guideline for QS-9000---QSA, the Quality System Assessment
269
1
Further Help on Surviving QS-9000--The Production Part Approval Process (PPAP)
270
3
More Help with QS-9000--Failure Mode and Effects Analysis
273
6
Advanced Quality Planning and the Creation of Quality Control Plans
279
1
Quality Plans
279
1
Summary
280
3
ISO 14000: The Environmental Management Standard
283
18
TC 207 and the Origins of the Environmental Management Standard
284
1
How You Will Most Likely Have to Conform
285
4
ISO 14000--The Actual Requirements of an Environmental Management System
289
3
ISO 14000 and the Small Business
292
1
Implementing EMS
293
2
Inside ISO 14010
295
1
Inside ISO 14011 Part 1
296
2
Inside ISO 14012
298
1
Summary
299
2
The Role of Intranets for ISO 9000 Conformance
301
16
Server-based Economy
301
1
Local Area Network
302
1
Information-Based Society
302
2
How to Build an Intranet for Your ISO 9000 Documentation
304
4
Building Your Own ISO 9000 Intranet
308
1
An Intranet for Document Control
308
1
Structure Your Intranet
309
1
The Checklist
309
1
Writing the Level I Document
310
7
Appendix A: ISO 9000-Related Standards
317
3
CEN/CENELEC--EN 45000 and 46000 Standards
319
1
Appendix B: Countries Currently Participating in ISO 9000 Development
320
1
Appendix C: Products Requiring CE Marking and Possible ISO 9000 Conformance
321
1
Appendix D: Sources of Further Quality-Related Information on the Internet and Other Computer Resources
322
7
The Internet
322
3
World Wide Web
325
4
Appendix E: Contact Phone Numbers and Addresses for Further ISO 9000 Information
329
2
Appendix F: ISO 9000 Registrars Worldwide
331
17
Appendix G: The Revisions to ISO 9000 and Their Impact
348
37
An Analogy
348
1
What Was Revised in 1994 and What Was New
349
3
ISO 9000-1 and How to Use It Effectively
352
1
The Contents of ISO 9000-1:Why This Is an Important Document
353
7
What Was New in the 1994 Version of ISO 9000-1?
360
1
Element-by-Element Analysis of the Changes Created by the Revised ISO 9004-1 Standard
361
11
What Changed in ISO 9002
372
1
Why the Greatest Changes Occurred in ISO 9003
372
2
ISO 9004-1 and How to Use It Effectively
374
4
Why ISO 9000-2 Is the Document You Have to Get to Realize the Maximum Gain in Using the Revised ISO 9000 Standards
378
1
A Specific Example of Using ISO 9000-2 and ISO 9004-1: Document Control
379
1
A Second Example of Using ISO 9000-2: Corrective Action
380
1
Important Points to Note within ISO 9000-2
380
4
The Impact of These Standards on Your Company
384
1
Summary
384
1
Index
385