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Tables of Contents for The Cna/Cne Study Guide
Chapter/Section Title
Page #
Page Count
Preface
xv
Chapter 1 Getting Started
1
50
Introduction
2
1
What is a CNA?
3
9
The NetWare 3.x Route
6
1
The NetWare 4.x Route
7
1
The GroupWise Route
8
1
The SoftSolutions Route
9
1
The InForms Route
10
2
What Is a CNE?
12
7
The NetWare 3.x Route
16
1
The NetWare 4.x Route
17
2
The GroupWise Route
19
1
What Is an MCNE?
19
3
What Is an NCIP?
22
3
What Is a CNI?
25
6
Creating a Certification Checklist
31
15
Conclusion
46
5
Chapter 2 Understanding the Certification Process
51
26
Introduction
52
10
Why Do You Need Certification?
53
3
Professional Recognition
56
1
Internet/Internetworking/Network Skills
57
1
Industry Trend
58
1
Novell Support
59
2
Other Reasons
61
1
What Is the Certification Path?
62
12
CNA
62
2
CNE
64
3
MCNE
67
1
NCIP
68
1
CNI
68
6
How Long Does Certification Take?
74
2
Training
74
1
Testing
74
1
Paperwork
75
1
Continuing Education
75
1
Conclusion
76
1
Chapter 3 Learning the Trade
77
32
Introduction
78
1
Is Training Really Required?
78
1
Deciding What Level of Training You Need
79
5
Obtaining the Required Financing
79
5
Company-Sponsored Support
87
4
Student Loans
91
1
Scholarships
92
1
Veterans' Benefits
93
1
Personal Savings
94
1
Other Programs
95
1
Who Do You Talk to About Training?
96
7
Hands-on Training
96
2
Instructor-Led Training
98
2
Self-Study Training
100
1
Other Types of Training
101
2
Getting the Most from Your Training
103
4
Conclusion
107
2
Chapter 4 Taking the Tests
109
30
Introduction
110
1
Gathering the Information You Need
111
3
The Importance of the Novell Courses
111
1
Taking Good Notes
112
2
What Are the Requirements?
114
3
The Test Taker's Study Guide
117
3
Setting Aside Adequate Study Time
119
2
Creating the Right Study Environment
121
3
Goal-Setting Strategies
124
2
Developing Good Study Habits
126
2
Getting the Job Done Right
128
2
Registering for the Exam
130
1
Things to Watch for While Taking the Exams
131
5
Standard Testing Technique
134
1
Adaptive Testing Technique
135
1
What Do You Do If You Fail?
136
2
Understanding the Mechanics of Failure
136
1
Understanding the Emotions of Failure
137
1
Conclusion
138
1
Chapter 5 Getting the Paperwork Finished
139
14
Introduction
140
1
Getting the Paperwork Started
140
1
How Long Is Too Long?
141
1
Maintaining a Log of the Paperwork
142
6
Using the Paperwork Log
142
4
Using the Phone Log
146
2
Filling Out the Paperwork
148
2
Standard Paperwork Requirements
148
1
CNI Paperwork Requirements
149
1
Verifying that Novell Receives and Processes the Paperwork
150
1
Victory--Getting Your Certificate
151
1
Conclusion
152
1
Chapter 6 Using Your Certification to Your Advantage
153
32
Introduction
154
1
Advancing Within Your Present Company
155
18
Creating a Company-Based Strategy
155
2
New Status Recognition
157
1
Advancement Through Promotion
158
2
Advancement by Creating a New Position
162
6
Recognition Through Title Change
168
3
Getting Paid for What You Do
171
2
Moving to a Different Company
173
9
Getting Your Resume Together
173
7
Emphasizing Your Qualifications During an Interview
180
1
Talking About a Rate of Pay
181
1
Conclusion
182
3
Chapter 7 Planning for Continuing Education Requirements
185
28
Introduction
186
1
Looking for More Information
187
20
Filtering Your Input
187
1
Sources of Information
188
2
Organizing Your Information
190
2
Magazines
192
3
Trade Papers
195
1
Books
196
2
Online Services
198
9
Electronic Media
207
1
CNE Continuing Education Requirements
207
1
MCNE Continuing Education Requirements
208
1
NCIP Continuing Education Requirements
209
1
CNI Continuing Education Requirements
209
1
Conclusion
210
3
Chapter 8 The Consulting Approach
213
22
Introduction
214
1
Using the Novell Logo
215
5
Advertisements
215
2
Brochures, Business Cards, and Price Lists
217
2
Advertising on the Internet
219
1
Carrying Your ID Card
220
1
Determining What Services to Offer
221
4
Making Clients Aware of What Certification Means
225
2
Determining What to Change
227
2
Professionalism
229
4
Conclusion
233
2
Chapter 9 DOS Micro Hardware
235
32
Introduction
236
1
Case Study
237
12
Workstation Inventory
238
3
Workstation Setup
241
2
Workstation Optimization
243
6
Study Questions
249
9
Fun Test
258
6
Brain Teaser
264
1
Disk Time
264
3
Chapter 10 NetWare 3.x Administration
267
34
Introduction
268
1
Case Study
269
16
Setting Up the Directory Structure
269
2
Creating the Users and Groups
271
7
Setting Up the Network Environment
278
3
Printing
281
2
The Final Test
283
2
Study Questions
285
7
Fun Test
292
5
Brain Teaser
297
3
Disk Time
300
1
Chapter 11 NetWare 3.x Advanced Administration
301
30
Introduction
302
1
Case Study
303
12
File Server Startup Procedures
304
2
File Server Memory Management
306
5
Performance Tuning
311
2
Maintenance Procedures
313
2
Study Questions
315
8
Fun Test
323
5
Brain Teaser
328
1
Disk Time
329
2
Chapter 12 NetWare 3.x Installation and Configuration Workshop
331
32
Introduction
332
1
Case Study
333
10
File Server Software Installation
333
7
Workstation Software Installation
340
3
Study Questions
343
11
Fun Test
354
6
Brain Teaser
360
2
Disk Time
362
1
Chapter 13 NetWare 3.x to 4.x Update
363
44
Introduction
364
1
Case Study
365
24
Introduction to ET
366
8
Defining Terms and Concepts
374
6
Practice Session
380
2
Answers to Terms and Concepts
382
4
A Look at the DynaText Viewer
386
3
Study Questions
389
9
Fun Test
398
7
Brain Teaser
405
1
Disk Time
405
2
Chapter 14 NetWare 4.x Administration
407
42
Introduction
408
1
Case Study
409
21
Setting Up the Directory Structure
410
1
Creating Organizational Units, Users, and Groups
411
3
User and Group Definitions
414
8
Testing the Setup
422
2
Setting Up the Windows 95 Client
424
6
Study Questions
430
9
Fun Test
439
6
Brain Teaser
445
2
Disk Time
447
2
Chapter 15 NetWare 4.x Advanced Administration
449
36
Introduction
450
1
Case Study
451
15
Print Queue Setup
453
2
Print Server Setup
455
1
Printer Setup
455
4
Printing Software Installation
459
3
DSREPAIR
462
1
VREPAIR
463
1
Adding Long Filename Support
464
2
Study Questions
466
14
Fun Test
474
6
Brain Teaser
480
1
Disk Time
480
5
Chapter 16 NetWare 4.x Installation and Configuration Workshop
485
32
Introduction
486
1
Case Study
487
11
Install the Workstation ODI/VLM Software
496
2
Study Questions
498
9
Fun Test
507
6
Brain Teaser
513
1
Disk Time
514
3
Chapter 17 GroupWise System Administration
517
40
Introduction
518
2
Case Study
520
17
GroupWise Installation on a Windows Workstation
520
4
Creating a Post Office and Setting Up Users
524
11
The Final Test
535
2
Study Questions
537
10
Fun Test
547
6
Brain Teaser
553
3
Disk Time
556
1
Chapter 18 GroupWise 4.x Asynchronous Gateway and Remote Client Support
557
40
Introduction
558
2
Case Study
560
15
Installing the GroupWise Message Server
561
2
Configuring the GroupWise Message Server
563
2
Creating Links Between Domains
565
5
Checking Your Installation
570
5
Study Questions
575
12
Fun Test
587
7
Brain Teaser
594
2
Disk Time
596
1
Chapter 19 GroupWise 4.x Advanced System Administration
597
52
Introduction
598
2
Case Study
600
27
Adding a New User
601
1
Changing a User Setup
602
7
Adding New Post Offices
609
5
Adding New Domains
614
5
Merging Domains
619
4
Performing Database Maintenance
623
4
Study Questions
627
11
Fun Test
638
6
Brain Teaser
644
3
Disk Time
647
2
Chapter 20 NetWare Service and Support
649
40
Introduction
650
1
Case Study
651
14
CompuServe
652
6
Virus Protection
658
4
NetWare Support Encyclopedia
662
3
Study Questions
665
12
Fun Test
677
7
Brain Teaser
684
3
Disk Time
687
2
Chapter 21 Networking Technologies
689
28
Introduction
690
1
Case Study
691
7
Study Questions
698
9
Fun Test
707
7
Brain Teaser
714
1
Disk Time
714
3
Chapter 22 SoftSolutions 4.x Administration
717
38
Introduction
718
2
Case Study
720
14
SoftSolutions Installation
720
6
Document Desktop Installation
726
3
Correcting Database Errors
729
4
Index Compaction
733
1
Study Questions
734
11
Fun Test
745
7
Brain Teaser
752
2
Disk Time
754
1
Chapter 23 InForms 4.x Administration and Form Design
755
56
Introduction
756
1
Case Study
757
26
Installation
758
5
First Time Configuration
763
3
Designing a Form
766
7
Testing a Form
773
2
Assigning Security
775
8
Study Questions
783
11
Fun Test
794
6
Brain Teaser
800
3
Disk Time
803
2
Appendix A List of Acronyms
805
12
Appendix B Fun Test Question Answers
817
8
Appendix C Brain Teaser Answers
825
10
Appendix D Important Phone Numbers
835
2
Appendix E Sources of Additional Information
837
4
Appendix F Course Descriptions
841
30
Glossary
871
20
Index
891