Chapter 1: History and Overview of Telecommunications

Chapter 2: The Internet and IP Networking

Chapter 3: Fundamentals of Packetized Voice

Chapter 4: IP Telephony Protocols

Chapter 5: The Lure of IP Telephony: Can It Work For Me?

Chapter 6: Performance, Quality of Service, and Traffic Engineering

Chapter 7: Gateways Between Networks

Chapter 8: Premise-Based Telephony

Chapter 9: Network-Based IP Telephony Services

Chapter 10: The Future of IP Telephony

Glossary

Resource List

Solution Vendors

Standards Organizations

Newsletters and Information Sites

General Interest URLs

Index