The second edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guidebook and "friend" for all management assistants, PAs, EAs, secretaries and office managers. Written by best-selling author and former UK Times Creme/DHL PA of the Year, Sue France, this book places special emphasis on professional development, providing help and advice on the skills necessary for career progression.  Chapters deal with: -Relationship management -Communication, listening and questioning skills -Confidence, self-belief and goal setting -The secrets of body language -Coping with pressure and stress -Dealing with difficult people and managing conflict -Time management and personal organization -Presentation skills -Networking -Minute-taking Now including a comprehensive checklist for managing events, as well as minute-taking templates and examples, there is also a chapter on how to take advantage of social networking. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the ultimate desk companion to grow as a professional PA or office manager.

Product Description: The role of the executive assistant has evolved to include taking on more managerial duties, project work and supervisory roles. Sue France, former Times Crème PA of the Year, provides best practice advice on meeting the demands of the 21st century administrative professional's role...read more

Product Description: The words Inner Circle conjure up visions of an exclusive group of people whose achievements are admired and rewarded. The Inner Circle Assistant title doesn't show up on any organizational chart but she's the woman or, the man, who knows how to make things happen and supports the movers and shakers in the organization...read more

Product Description: The consummate reference work for administrative assistants, secretaries, office managers and other business professionals. This new edition provides all-new, up-to-the-minute and expanded coverage on such topics as business etiquette, time management, database management, the Internet, videoconferencing, business law, and much more...read more (view table of contents, read Amazon.com's description)

Based on the author's extensive experience and interviews with executive assistants to powerful executives, a professional and comprehensive guide to organizing and running today's high-tech business office includes worksheets and checklists. 25,000 first printing. (view table of contents)

Product Description: Book by American Chamber of Commerce, of Commerce, American Chamber

Product Description: SCANS-correlated material integrates basic skills within functional, realistic workplace contexts. Level One focuses on using forms and Level Two highlights obtaining information and using resources. Sample exercises enhance students' performance with completing purchase orders, calculating sales tax, revising a schedule, balancing a cash drawer, and more...read more

An outstanding reference tool for the office worker, this well-written guide provides insight into today's changing technologies and covers topics such as record keeping, word processing, and business writing.

Product Description: Official Strategy Guide - A MUST HAVE GUIDE FOR ANY PERSON WHO WANTS NOT ONLY TO SURVIVE BUT THRIVE IN THIS DEMANDING PROFESSION.

Discusses time management, office space and equipment, human relations, productivity, communications, information sources, and other subjects

Product Description: This work is a reference guide on modern office management and administrative services in businesses, governmental and institutional administration. It focuses on the planning and scheduling of office work, hiring, training, deployment, effective supervision and work measurement...read more