Product Description: The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-encompassing ethic focussing organisational and individual attention on understanding and meeting the needs of the customer...read more

Product Description: Libraries are public places―open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.• Presents practical, down-to-earth approaches based on the authors' many years of real-world experience that can be applied in any type of library environment• Provides advice about unpleasant situations in an accessible, non-threatening way that also injects an appropriate modicum of levity into a serious subject• Supplies essential tools for dealing with difficult patrons ranging from "the censor" to "the VIP" to dangerous, unstable individuals• Gives readers the knowledge they need to be prepared for handling potential problems, resulting in greater confidence and peace of mind at the workplac...read more

Product Description: Practicing academic, public, school and special librarians and LIS faculty in the United States offer practical how-to essays on managing stress as working librarians. Creative methods of diffusing stress are emphasized, adaptive to various types of libraries and job descriptions...read more

Product Description: It is an exciting time to be a librarian. Advances in technology have let libraries expand far beyond walls and lead the way in information delivery, while transforming the physical library into a place where customers can connect to information in new ways...read more

Product Description: Despite the stodgy stereotypes, libraries and librarians themselves can be quite funny. The spectrum of library humor from sources inside and outside the profession ranges from the subtle wit of the New Yorker to the satire of Mad...read more

Product Description: Retirement holds many questions for librarians. Smallwood s volume offers insight, inspiration, and tips for those already retired as well as those thinking about retiring. A raft of veteran librarians, financial advisors, and other experts addressPlanning for retirement, and how to leave things in good shape for those continuing your workThe pros and cons of taking early retirement, including financial considerationsHow to stay connected to the profession after leaving the job by engaging in part-time work and through professional related activitiesSecond careers, community volunteering, travel, staying healthy, budgeting, and other post-retirement activities and concernsThis book helps librarians navigate a smooth passage into retirement...read more

Product Description: Both new librarians and those changing directions in the field can benefit greatly from a relationship with a positive and supportive mentor. In this book, public, school, academic, and special librarians, as well as LIS faculty and consultants, offer expertise and wisdom for those wishing to become a mentor or a protege or to implement a mentoring program...read more

Product Description: Generation X includes those individuals born roughly between the years 1961 and 1981. This generation has faced unique advances in technology, environmental degradation, and widening economic injustice, all of which affect libraries and librarians...read more

Product Description: This book offers a survival guide for media specialists who want to THRIVE―not just SURVIVE―in their busy media centers.• The "Counselor's Corner" offers helpful, practical advice from a licensed school counselor• More than 60 ready-to-use reproducibles are accompanied by explanatory narrative to help librarians and teachers (Grades K-12) "renew" themselves and inspire others along the way• A complete bibliography including all resources referenced throughout the text• An appendix offering dozens of helpful Internet link...read more

Provides information on becoming an effective leader in a library, covering such topics as getting to know the staff, evaluating staff, personnal laws, hiring and firing employees, finding volunteers, and working with a library board.

Product Description: Whether a volunteer, intern, work-study student, or part-time employee, students can be a valuable part of the library s staff. With their benefits, however, come unique challenges. Kimberly Burke Sweetman, a frequent presenter of management workshops, shares practical guidance for making the most of students in your organization...read more

Product Description: "Resource for developing policies on the prevention and detection of plagiarism"--Provided by publisher.

Offers tips on managing people, including discussion of the supervisor's role, running work teams, implementing change, managing crisis, and using performance appraisals effectively.

Product Description: Whether you're fully staffed or growing, this comprehensive and authoritative handbook is the time-saving tool you need to build successful staffs for the future. Rebecca Brumley, author of the highly-praised Public Library Manager's Forms, Policies, and Procedures Handbook, returns with this new guide to public library job descriptions - featuring more than 150 job titles that address the full scope of public library functions...read more

Describes the effect new computer technology has on the staffing of a library and includes information on job descriptions, competency-based staffing, and outsourcing.

Product Description: In today's information world, the importance and need for archival collections and professionals to care for them cannot be understated. Noted professor and author Richard J. Cox provides an insightful guide to the new roles, responsibilities, and considerations for archival management...read more

Product Description: Libraries are only as good as the staffs running them. A strong commitment to ongoing staff development can help library administrators, managers and trainers to equip their staffs with the tools necessary for running well-oiled, customer-focused libraries...read more (view table of contents, read Amazon.com's description)

Product Description: The definitive source for information on compensation trends. (view table of contents, read Amazon.com's description)

Describes the principles of eight core values including stewardship, services, intellectual freedom, and literarcy and learning; and discusses how libraries can adapt them in order to thrive in the twenty-first century. (view table of contents)

Product Description: The definitive source for information on compensation trends. (view table of contents, read Amazon.com's description)

Product Description: From high level managers to custodial staff, libraries large and small can face daunting challenges when recruiting applicants. Are some ways better than others to attract a desirable candidate pool? How can a manager target potential employees with the necessary characteristics and skills? Which recruitment activities are the best fit for the library's needs and resources? Are there hidden costs and potential pitfalls or benefits from job fairs, commercial career events, and other activities? What perception do applicants have of the library and can/should they be changed? These questions and more are answered by this very practical "how-to"...read more