Product Description: ISO 9001: 2015 In Brief provides an introduction to quality management systems for students, newcomers and busy executives, with a user friendly, simplified explanation of the history, the requirements and benefits of the new standard...read more

Product Description: Traceable calibration of test and measurement equipment is a requirement of the ISO 9000 series of standards. Basic Metrology for ISO 9000 Certification provides essential information for the growing number of firms registered for ISO 9000...read more

Product Description: Eating the ugly frog is the worst thing you can imagine to do on any day. The frog here stands for the most important thing that we put off doing as it seems the most challenging one. In the list of your priorities, it is the most important thing that often gets neglected and delayed...read more

Product Description: Abra qualquer livro sobre Total Quality Management, melhoria contínua, Lean, Six Sigma, World Class Manufacturing, ou o Sistema de Produção da Toyota. Procure por um capítulo sobre “como gerenciar o comportamento humano”—um capítulo que descreva exatamente o que os supervisores e gerentes devem dizer e fazer para influenciar o comportamento dos colaboradores da linha de frente que são solicitados a fornecer os resultados de alta qualidade...read more

Product Description: INTERNATIONAL ACCLAIM FOR THE AUTHOR: "passionate and motivating" - Sheridan College, Canada "a different way of seeing ourselves on the planet" - Dr. David Suzuki, Science broadcaster and environmental activist, Canada "This is a timely message" - Peel Multicultural Council, Canada "well expressed" - Ealing, Hammersmith and West London College, UK "Dynamic" - BTL Worldwide, Dubai "very different" - Tyco International, USA "Fresh lateral thinking" - Kempinski Resorts, Switzerland "Amazing" - George Brown College, Canada AWARDS: • Making a Difference Award 2011-Peel Multicultural Council, Canada • Outstanding Guest Speaker Award 2010-International Leadership Congress • International e-learning Award 2011 PREVIEW: The Toyota management principles apply to any business and in any industry, including distribution, software development, manufacturing, hospitals and healthcare, government, education, retail, hospitality, anything and everything that involves processes management and human development will benefit from the principles and practices of this encyclopedia...read more

Product Description: Abra cualquier libro sobre Gestión de la Calidad Total, mejora continua, Lean, Six Sigma, Manufactura de Clase Mundial, o el Sistema de Producción de Toyota. Busque un capítulo sobre «cómo manejar el comportamiento humano», un capítulo que describa exactamente lo que los supervisores y gerentes deben decir y hacer para ayudar sus empleados alcanzar resultados de alta calidad...read more

Product Description: The book "Excellence in Management" proposes, in a clear and synthetic way, the keys to success in the management of organizations. Willing is not enough to achieve excellence; a know-how is needed. The modern context has changed...read more

Product Description: It’s important to realize that just because someone holds a position of leadership, doesn’t necessarily mean they should. Put another way, not all leaders are created equal. The problem many organizations are suffering from is a recognition problem – they can’t seem to recognize good leaders from bad ones...read more

Product Description: From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management. Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques...read more

Product Description: Cash is lying around everywhere in companies. It's in warehouses and on shelves, hiding in plain sight as inventory. It litters administrative offices, disguised as incorrect invoices, late billings, sloppy requests from salespeople...read more

Product Description: Leading by establishing relationships within the team can take us to a whole new level. The ability to effectively lead a team takes unique skills acquired over time. Implementing the Leader Relationship takes us on a journey for developing a dynamic team in an ever-changing environment by studying Mick an up and coming leader in his organization...read more

Product Description: This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client’s lack of knowledge or skills in specialized fields. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients need...read more

Product Description: 99 Quick Observations on Leadership will give you a unique perspective and set of tools for becoming the dynamic leader you were meant to be. Craig Wagganer shows us all that leadership is a lifestyle. Join him, for a few quick lessons to lead with...and live by!

Product Description: The Railroad Conspiracy is a straightforward account of harassment and prejudice based on my employment experiences with Penn Central and Conrail Railroad Division in Philadelphia, PA from November 7th, 1974 until March 19th, 1980...read more