Product Description: The world of retail banking is changing. While previously a purely money-making entity, the industry has brought social responsibility onto its agenda, and the ground rules for success have altered. Traditional convictions, rules and values that have influenced all banking business in the past are brought into question by this shift, and banks are adopting bold strategies in order to win out over competitors...read more

Product Description: Having a learning disability and also being from an ethnic minority group feels like a 'double whammy' because it can make it even more difficult to get good services. The people in this story show how these difficulties can be overcome...read more

Product Description: This text offers bankers a perspective on their history and, more importantly, their next steps. It offers quantitative data on customer and competitive trends, discusses solutions and strategies for high profitability and performance, and gives case studies of successful institutions...read more (view table of contents, read Amazon.com's description)

Product Description: Bankers As Brokers is the first and the definitive book on the revolution sweeping the banking industry-the sales of investment products such as mutual funds and annuities by banks. Merlin Gackle, the head of INVEST, the premier provider of bank mutual funds services, offers this insightful strategic view of one of banking's most lucrative areas...read more

Offers practical advice on bank selection, bank services, CDs, credit cards, and installment loans

Product Description: The concept of quality, long used in the manufacturing sector, has become a top priority among financial institutions. This step-by-step introduction links the creation of quality with bottom-line financial profitability. It combines service quality techniques, organizational effectiveness analysis, and financial profitability strategies calling for management cooperation at all levels--cutting costs, increasing earnings and allowing competitive pricing of customer products and services...read more

Explains how banks work and tells how to shop for a bank, assess a bank's financial health, eliminate service charges, avoid bank lines, and negotiate for services

Argues that service quality is one area in which financial institutions can differentiate themselves from the competition, and suggests a systematic approch for improving quality