Product Description: Cost reduction…productivity improvement…customer retention…enhanced bottom line…these are the promises of six sigma quality management. But what is six sigma? What are the secrets to six sigma success? By implementing the six sigma philosophy you can save millions of dollars in annual cost savings and product quality improvements...read more (view table of contents, read Amazon.com's description)

This is the first book dedicated to explaining the total advanced quality planning process with clarity and detail, especially as it pertains to the "Big Three's" standardized approach. Advanced Quality Planning: A Commonsense Guide to AQP and APQP clarifies and itemizes the requirements of Chrysler, GM, and Ford, as well as the majority of the Tier I suppliers. It provides a list of exactly what they would like to see implemented in their supplier's processes, enhancing the ability to develop and produce products and systems that will satisfy their customers. The book also provides a detailed look at the basic and higher advanced quality planning concepts in a practical and easy-to-understand format so that both the novice and experienced user will be able to apply AQP appropriately and effectively. The author, D.H. Stamatis, takes you step-by-step through the advanced quality planning methodology providing you with an overview and discussion of the role of teams in AQP, including such key components as scheduling, creating a product definition, prototype development, manufacturing preparedness, analytical techniques, documentation, reliability, and maintainability, and their implementation. It is a perfect guide for the program manager who is responsible for selecting the proper quality tools and management techniques necessary to fulfill the quality planning strategy. It also provides checklists to help plan the actions which will be appropriate for their respective projects. Special Features: Appendixes containing a sample business plan and a case study of Chrysler's Process Sign-Off (PSO) methodology showing how clean and straightforward sign-off can be when AQP has been implemented effectively.

Product Description: This detailed referece is the first of its kind to examine the certification requrements for the QS-9000 series of quality standards. Writeen for automotive suppliers and manufacturers responsible for developing a quality strategy, this book serves as a critical interpretation of the ISO 9000 standards and the QS-9000 requirements...read more (view table of contents, read Amazon.com's description)

Product Description: Implementing the TE Supplement provides a detailed discussion of the required tools and practices, such as SPC, FMEA, mistake-proofing, audits, and reliability and maintainability -- one of the key requirements.Special features include a sample quality manual and full set of procedures...read more (view table of contents, read Amazon.com's description)

Product Description: This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare...read more (view table of contents, read Amazon.com's description)

Product Description: Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied...read more

Product Description: Every company considering or implementing the ISO or QS series of quality standards knows how important documentation and auditing are when it comes to certification. Documenting and Auditing for ISO 9000 and QS-9000 provides a comprehensive explanation of the documentation and audit process from both a practical and a theoretical point if view and leads readers through a detailed approach to preparing documentation and conducting an audit for a quality system in any organization...read more

Product Description: On April 16, 2007, Cho Seung-Hui, a student at Virginia Tech with a history of mental illness, became the perpetrator of the most infamous school shooting in the history of the United States. In the aftermath of the killings and Cho’s subsequent suicide, one primary question emerged: Why? Suicidal Mass Murderers: A Criminological Study of Why They Kill explores the answer to this and related questions...read more

Product Description: Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied...read more