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Product Description: This book will help you: in starting a Quality Awareness Program to assure everyone understands your quality expectations; in starting a Suggestion Program to let everyone share their good ideas; start SPC / Problem Solving Techniques to get everyone trained in understanding how to solve problems, getting started in SPC and keeping it going; implement Task Teams and Improvement Teams to get everyone involved in continuous improvement; and, show how to conduct a first class Customer Visit along with participating in a Customer Audit...read more

Hardcover:

9780962669255 | Q P Pub, January 1, 1991, cover price $39.95 | About this edition: This book will help you: in starting a Quality Awareness Program to assure everyone understands your quality expectations; in starting a Suggestion Program to let everyone share their good ideas; start SPC / Problem Solving Techniques to get everyone trained in understanding how to solve problems, getting started in SPC and keeping it going; implement Task Teams and Improvement Teams to get everyone involved in continuous improvement; and, show how to conduct a first class Customer Visit along with participating in a Customer Audit.

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