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Cover for 9780071833257 Cover for 9781501211782 Cover for 9781501212024
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
cover image for 9781501211782
Product Description: An in-depth case study of Cleveland Clinic’s revolutionary transformation around the customer―a powerful model for any leader seeking to drive positive organizational changeAlthough Cleveland Clinic was recognized as having among the best clinical outcomes in the nation, the same was not true regarding patient experience...read more
By Merlino
See complete details on each edition (3 editions listed)

Hardcover:

9780071833257 | 1 edition (McGraw-Hill, October 27, 2014), cover price $30.00

CD/Spoken Word:

9781501212024 | Unabridged edition (McGraw-Hill Education, March 10, 2015), cover price $29.99 | About this edition: An in-depth case study of Cleveland Clinic’s revolutionary transformation around the customer―a powerful model for any leader seeking to drive positive organizational changeAlthough Cleveland Clinic was recognized as having among the best clinical outcomes in the nation, the same was not true regarding patient experience.
9781501211782 | Mp3 una edition (McGraw-Hill Education, March 10, 2015), cover price $24.99 | About this edition: An in-depth case study of Cleveland Clinic’s revolutionary transformation around the customer―a powerful model for any leader seeking to drive positive organizational changeAlthough Cleveland Clinic was recognized as having among the best clinical outcomes in the nation, the same was not true regarding patient experience.

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