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Handling Difficult People: What to Do When People Try to Push Your Buttons
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Bibliographic Detail
Publisher Thomas Nelson Inc
Publication date May 7, 2009
Pages 123
Binding Paperback
Book category Adult Non-Fiction
ISBN-13 9781404175679
ISBN-10 1404175679
Dimensions 0.25 by 5 by 8 in.
Weight 0.30 lbs.
Original list price $10.99
Summaries and Reviews
Amazon.com description: Product Description:

Let's face it, hard as we try, none of us can avoid contact with difficult people.  Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy.  Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us.  He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work!  He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.



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