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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
By Brad Cleveland, Layne Holley (EDT) and Michael Blair (ILT)
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Bibliographic Detail
Publisher ICMI Press
Publication date May 8, 2012
Pages 510
ISBN-13 9780985461102
ISBN-10 0985461101
Dimensions 1.30 by 6 by 8.90 in.
Weight 1.85 lbs.
Original list price $39.95
Amazon.com says people who bought this book also bought:
The Executive Guide to Six Sigma Call Centers | Call Center Fundamentals: Workforce Management: Third Edition | Advice from a Call Center Geek: Rethinking Call Center Operations | Call Center | The Positive Coach Approach | Call Center Rocket Science | Call Centers for Dummies
Summaries and Reviews
Amazon.com description: Product Description: Call Center Management on Fast Forward is the most widely read book on call center/contact center management available today. Trusted for its accuracy, clarity and proven guidance, it has become required reading in organizations around the world.

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