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The World of Customer Service
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Bibliographic Detail
Publisher South-Western Pub
Publication date July 1, 2011
Pages 210
Binding Paperback
Edition 3
Book category Adult Non-Fiction
ISBN-13 9780840064240
ISBN-10 0840064241
Dimensions 0.50 by 8.50 by 10.75 in.
Weight 1 lbs.
Original list price $138.95
Summaries and Reviews
Amazon.com description: Product Description: Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.

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Paperback
Book cover for 9780840064240
 
The price comparison is for this edition
3 edition from South-Western Pub (July 1, 2011)
9780840064240 | details & prices | 210 pages | 8.50 × 10.75 × 0.50 in. | 1.00 lbs | List price $138.95
About: Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition.

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