About: Fearless optimist Anna sets off on an epic journey—teaming up with rugged mountain man Kristoff and his loyal reindeer Sven—to find her sister Elsa, whose icy powers have trapped the kingdom of Arendelle in eternal winter.
This edition also contains Basic Hotel Front Office Procedures, Frozen
About: This excellent training guide provides step-by-step coverage of all the critical principles and procedures in hotel management: reservations, housekeeping and guest services, cash and credit card control, check-in, and check-out.
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