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Outside In | Be Our Guest | Moments of Magic | Amaze Every Customer Every Time | Legendary Service | The Nordstrom Way to Customer Service Excellence | The Customer Rules | The Amazement Revolution | The Loyal Customer
Hykenâs message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
About: In todayâs competitive business climate, you canât just satisfy your customers.
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