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Operational Support And Analysis ITIL Intermediate Capability Handbook
By
The Stationery Office (EDT)
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Bibliographic Detail
Publisher
The Stationery Office
Publication date
November 4, 2013
Pages
1
Binding
Paperback
ISBN-13
9780113314294
ISBN-10
0113314299
Dimensions
0.39 by 4.29 by 5.59 in.
Weight
0.84 lbs.
Original list price
$25.00
Amazon.com says people who bought this book also bought:
Key Element Guide Suite | Planning, Protection and Optimization: ITIL 2011 Intermediate Capability Handbook (Single Copy) | Release, Control And Validation Intermediate Capability Handbook | Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Single Copy) | Itil Practitioner Guidance | ITIL Service Lifecycle Publication Suite 2011 | ITIL Service Operation 2011
Key Element Guide Suite | Planning, Protection and Optimization: ITIL 2011 Intermediate Capability Handbook (Single Copy) | Release, Control And Validation Intermediate Capability Handbook | Service Offerings and Agreements ITIL 2011 Intermediate Capability Handbook (Single Copy) | Itil Practitioner Guidance | ITIL Service Lifecycle Publication Suite 2011 | ITIL Service Operation 2011
Summaries and Reviews
Amazon.com description: Product Description: Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.
Authored and quality assured by itSMF UK.
Endorsed by the APM Group.
Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.
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